Cumberland House
Cumberland House is a residential care home in Hastings, East Sussex (TN34 2ES). It holds a CQC rating of Good.
About Cumberland House
Cumberland House is a residential care home in Hastings. We support older people and adults living with mental ill health, and we offer respite stays alongside longer term places. Supporting older people and people with mental health needs in the same home is something we have thought about properly. It works when the home is calm, when staff are consistent and when nobody is treated as a category. People here are known as individuals, with their own histories, habits and preferences, and the support is built from that rather than from a label. Day to day we help with personal care, medication, meals, appointments, paperwork and keeping in touch with family. Residents decide how to spend their time. We will encourage someone who has withdrawn to come and join in, and we will just as readily leave a person in peace when that is what they need. We work closely with community mental health teams and local GPs, and we would rather raise a concern early than wait and see. Being in Hastings, the sea is close and a change of scene is easy to arrange. Respite stays give family carers a break and can offer somebody breathing space during a difficult period. Our most recent overall rating from the Care Quality Commission is good. Please come and visit Cumberland House and ask us whatever you need to.
Care provided at Cumberland House
- Older person care
- Mental health care
- Respite care
- Last CQC inspection: 7 September 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Cumberland House. Report published 7 September 2019.
- 7 August 2019
- 18 places, 11 people were using the service at the time
Safe
Inspectors found that people were safe and protected from harm and abuse. Staff had received safeguarding training and could describe different types of abuse. The home was clean and tidy, safety checks were carried out regularly, and there were enough staff on duty every shift.
Effective
Inspectors found that staff received an induction and ongoing training that was tailored to the needs of people living at the home. People were supported to see health and social care professionals. They were offered a variety of food and drink to suit their wishes and dietary needs.
Caring
Inspectors found that people were treated with kindness and were shown respect and compassion. Staff understood people and their day to day care and support needs. People's privacy, dignity and independence were supported.
Responsive
Inspectors found that people received person centred care and staff knew them well. There were activities for people to take part in if they wished. A complaints policy was in place, and people and relatives knew how to raise concerns. Inspectors also found that people were supported well and with dignity towards the end of their lives.
Well-led
Inspectors found that the registered manager knew people well and gave daily support to people and staff. Auditing processes were in place. The home had good working relationships with professionals such as GPs, district nurses and pharmacists.
Since the last inspection
Rated Good in September 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 3 March 2022: Inspection looking at part of the service
- 7 September 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 22 March 2017: Inspection looking at part of the service, rated Good
- 29 November 2016: Routine inspection, rated Good
- 16 July 2013: Routine inspection
- 22 February 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Cumberland House compares in Hastings
Measured against the 44 care homes for older people registered in Hastings. The dark dot is this home.
- Size
- 18 places. Smaller than 26 of the 44 homes. The local average is 29 places.
- CQC rating
- Good. 35 of the 44 homes (80%) are rated Good or Outstanding. Across East Sussex the figure is 75%.
- Latest report
- 7 September 2019. 39 of the 44 homes have published a newer inspection report since.
- Registered
- January 2011. 32 of the 44 homes registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 29 of the 30 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Hastings.
The local picture: Hastings
What the numbers say about care for older people in Hastings, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 9,700. Rising to 11,300 by 2035, up 17%
- People aged 85 and over: 2,500. Rising to 3,700 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 26%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 133. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Cumberland House
Facts from public registers, and what is close by.
- Registered with CQC
- 6 January 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 2 October 2025.
- Run by
- Mrs L Gratton, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Cumberland House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Conquest Hospital, Hastings, 1.4 miles away
It is about 1.4 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Ore Station, 0.6 miles away
- Hastings Station, 0.6 miles away
- St Leonards Warrior Square Station, 1.1 miles away
Around Cumberland House
- H: Cumberland House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Cumberland House
Where is Cumberland House located?
Cumberland House is a residential care home in Hastings, East Sussex, TN34 2ES. You can view its exact location and get directions from the map on this page.
What type of care does Cumberland House provide?
Cumberland House is registered to provide residential personal care, with support that includes Older person care, Mental health care, Respite care. The full list of services is shown on this page.
What is Cumberland House's CQC rating?
Cumberland House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 7 September 2019. You can read the full CQC report from the link on this page.
Does Cumberland House offer respite or short-term care?
Yes. Cumberland House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Cumberland House
Can Mum or Dad stay here if their dementia gets worse?
No. Cumberland House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Cumberland House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Cumberland House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Cumberland House is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Cumberland House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Cumberland House. Actual fees depend on the room, the level of care and how it is funded.
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