Heatherdene
Heatherdene is a residential care home in Eastbourne, East Sussex (BN21 1BU). It holds a CQC rating of Good.
About Heatherdene
Here at Heatherdene, we offer residential care for older people in the heart of Eastbourne, East Sussex. Our home is a place where residents feel genuinely at ease, supported by a team that takes the time to get to know each person as an individual, not just a set of care needs. We support people living with a range of conditions and circumstances, including mental health needs and visual or hearing impairments. We also offer respite care for those who need a short break from their usual arrangements, whether that is to recover after a hospital stay or to give a family carer some well earned rest. Whatever brings someone to us, we do our very best to make the transition feel calm and straightforward. Our most recent Care Quality Commission inspection rated us as Good, which we are proud of, though we see it as a reflection of everyday work rather than something to rest on. We are always looking at how we can do better, and we welcome honest feedback from residents, families and visitors. Life at Heatherdene is shaped around the people who live here. Mealtimes, activities and daily routines are built with residents in mind, and we make a point of listening when someone wants something done differently. Families are always welcome, and we try to keep communication open and straightforward so that everyone feels involved in their loved one's care. Eastbourne is a wonderful place to be based, and we make the most of everything the local area has to offer when residents want to get out and about. For those who prefer the comfort of home, there is always something going on here too. If you would like to find out more or arrange a visit, we would be very happy to hear from you.
Care provided at Heatherdene
- Older person care
- Mental health care
- Sensory impairment support
- Respite care
- Last CQC inspection: 13 February 2020
Read the full inspection report on the CQC website.
Common questions about Heatherdene
Where is Heatherdene located?
Heatherdene is a residential care home in Eastbourne, East Sussex, BN21 1BU. You can view its exact location and get directions from the map on this page.
What type of care does Heatherdene provide?
Heatherdene is registered to provide residential personal care, with support that includes Older person care, Mental health care, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Heatherdene's CQC rating?
Heatherdene is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 February 2020. You can read the full CQC report from the link on this page.
Does Heatherdene offer respite or short-term care?
Yes. Heatherdene offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Heatherdene
Can Mum or Dad stay here if their dementia gets worse?
No. Heatherdene is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Heatherdene is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Heatherdene offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Heatherdene is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Heatherdene has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Heatherdene. Actual fees depend on the room, the level of care and how it is funded.
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