Heaton House
Heaton House is a nursing home in Newcastle Upon Tyne, Newcastle upon Tyne (NE1 4PA).
About Heaton House
We at Heaton House are proud to offer dedicated nursing care in the heart of Newcastle Upon Tyne, providing a warm and welcoming home for those who need a little more support in their daily lives. As a nursing home rooted in this vibrant North East community, we understand how important it is for families to find a place where their loved ones feel truly cared for. Our home is situated within Newcastle upon Tyne, allowing residents to remain close to the familiar surroundings, community connections and family members who mean so much to them. Being part of the wider city means loved ones can visit with ease, whilst residents continue to feel connected to the place they call home. At the heart of what we do is skilled nursing care, delivered around the clock by a compassionate team who understand that every resident is an individual with their own story, preferences and needs. For families, this means the reassurance of knowing that clinical support is always on hand, whether for ongoing health conditions, complex needs or the everyday moments that require a gentle, professional touch. We also specialise in supporting adults living with mental health needs. We believe that thoughtful, person centred support can make a genuine difference to wellbeing, and our team works closely with each resident to build trust, encourage independence and create a sense of belonging. Families can take comfort in knowing their relative is understood and respected, with care shaped around who they are as a person. For those who require a shorter stay, we offer respite care, providing a safe and nurturing environment when family carers need a break, or when someone is recovering and needs additional support before returning home. Respite at Heaton House is more than a temporary arrangement; it is an opportunity for guests to enjoy company, comfort and quality care during their time with us. Whilst Heaton House is currently awaiting a formal CQC overall rating following inspection activity, we remain fully committed to the standards of safety, effectiveness, compassion, responsiveness and strong leadership that the Care Quality Commission expects of every nursing home. Families are always welcome to speak with us openly about our approach to care and the ways we work to uphold quality every single day. Choosing a nursing home is one of the most important decisions a family can make, and we understand the weight of that choice. If you are exploring care options in Newcastle Upon Tyne for a loved one, we warmly invite you to get in touch with us at Heaton House. We would be delighted to answer your questions, share more about life in our home and help you feel confident that your loved one will be safe, valued and truly cared for with us.
Care provided at Heaton House
- Mental health care
- Respite care
- Last CQC inspection: 3 February 2022
Read the full inspection report on the CQC website.
Common questions about Heaton House
Where is Heaton House located?
Heaton House is a nursing home in Newcastle Upon Tyne, Newcastle upon Tyne, NE1 4PA. You can view its exact location and get directions from the map on this page.
What type of care does Heaton House provide?
Heaton House is registered to provide nursing and personal care, with support that includes Mental health care, Respite care. The full list of services is shown on this page.
Does Heaton House offer respite or short-term care?
Yes. Heaton House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Heaton House
Can Mum or Dad stay here if their dementia gets worse?
No. Heaton House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
Yes. Yes. Heaton House is registered to provide nursing care, so registered nurses are part of the team.
Can they try a short stay before deciding?
Yes. Yes. Heaton House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the North East
Heaton House has not published its fees yet. These are typical weekly fees for the North East, so you know roughly what to expect before you call.
- Residential care: £750 to £1,000 per week per person, typical range
- Nursing care: £950 to £1,250 per week per person, typical range
Indicative figures for the North East, not a quote from Heaton House. Actual fees depend on the room, the level of care and how it is funded.
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