Acacia House

Acacia House is a nursing home in Tenterden, Kent (TN30 6QA). It holds a CQC rating of Good.

About Acacia House

Acacia House in Tenterden is a nursing home in Kent. We provide nursing care for older people, including those living with dementia, and for people with physical disabilities, and we welcome respite guests alongside those living here permanently. Registered nurses are on duty at every hour, which means medication, wound care, continence and long term conditions are looked after here rather than through repeated trips to hospital. We work closely with local GPs, community nurses and therapists, and where somebody is approaching the end of life we concentrate on comfort, dignity and making sure families know what is happening and feel supported through it. Good nursing is not the whole of it though. When somebody moves in we want to know about their life as well as their health, the work they did, the people who matter, what they like to eat and whether they would rather be up early or left in peace. That is what allows the care here to be about a person rather than a set of needs. For people living with dementia we keep the day familiar and unhurried and we keep staff teams as consistent as we can, because recognising a face does more for confidence than anything else we can arrange. Our most recent overall rating from the Care Quality Commission is good. Visitors are welcome at any reasonable time, and we would far rather you came and looked than took our word for anything.

Care provided at Acacia House

Older person care
Dementia care
Physical disability support
Respite care

Last CQC inspection: 16 September 2017

Read the full inspection report on the CQC website.

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Acacia House - Tenterden. Report published 16 September 2017.

1 and 2 August 2017
47 places, 41 people were using the service at the time

Safe

Inspectors found that staff followed correct procedures for storing and giving out medicines. Risks to people were managed, and there were enough staff on duty to keep people safe. Staff had completed safeguarding training and knew how to recognise and report concerns.

Effective

Inspectors found that staff completed induction training and continued to receive training and support. The manager and staff understood their responsibilities under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to keep good health, went to appointments and check-ups, and were referred to other professionals when needed.

Caring

Inspectors found that staff treated people with kindness, compassion and respect. Interactions between staff and people were positive, and people were comfortable and at ease with staff. People's privacy and dignity were respected.

Responsive

Inspectors found that each person had a care plan written for them, with risk assessments and guidance for staff. People were offered varied activities and took part in social activities of their choice. There was a clear complaints process in place.

Well-led

Inspectors found that staff felt well supported by the registered manager and deputy manager, and were clear about their roles. The managers carried out audits and checks each month. Inspectors said these were effective in identifying and addressing concerns and driving improvements.

What people told the inspectors

People and relatives said they knew how to complain if they needed to. They also said the registered manager was approachable.

Since the last inspection

Rated Good in September 2017, up from Requires improvement.

Safe moved from Requires improvement to Good; Caring moved from Requires improvement to Good; Responsive moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Effective is still Good.

27 November 2020: Inspection looking at part of the service
16 September 2017: Routine inspection, rated Good. This inspection gave the current rating.
9 September 2016: Routine inspection, rated Requires improvement
12 July 2014: Inspection looking at part of the service
3 May 2014: Inspection in response to concerns
8 November 2013: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Acacia House - Tenterden compares in Ashford

Measured against the 20 care homes for older people registered in Ashford. The dark dot is this home.

Size: 47 places. Larger than 10 of the 20 homes. The local average is 48 places.
CQC rating: Good. 18 of the 20 homes (90%) are rated Good or Outstanding. Across Kent the figure is 68%.
Latest report: 16 September 2017. 18 of the 20 homes have published a newer inspection report since.
Registered: November 2010. One of the longer established homes. 19 of the 20 registered more recently.
Care offered: Nursing and dementia care. Of the 20 homes, 12 offer nursing care and 12 offer dementia care.
Food hygiene: 5 out of 5. The top rating, shared by 17 of the 17 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Ashford.

The local picture: Ashford

What the numbers say about care for older people in Ashford, in Kent.

What care costs in Kent, per week

Type of care	What the council pays	What self-funders are typically asked
Residential care	£1,187	£1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.)
Nursing care	£1,378	£1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.)
Residential dementia care	Not published separately	£1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.)
Nursing dementia care	Not published separately	£1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.)

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

People aged 75 and over: 15,000. Rising to 17,600 by 2035, up 18%
People aged 85 and over: 3,700. Rising to 6,000 by 2035, up 61%
Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,500 by 2035, up 30%
Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
Care home beds per 1,000 people aged 75+: 60. Kent average is 77.
Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 29 beds.
Care home beds filled across Kent: 88%. The 12 month average is 88%.
Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Acacia House - Tenterden

Facts from public registers, and what is close by.

Registered with CQC: 3 November 2010, so 15 years.
Food hygiene rating: 5 out of 5. Very good. Last inspected by the local council on 26 September 2025.
Run by: Acacia Number 1 Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Acacia House - Tenterden

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

William Harvey Hospital, Ashford, 10.5 miles away

It is about 10.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

Ivy Court Surgery, 1.4 miles away
Woodchurch Surgery, 3.8 miles away
Orchard End Surgery, 6.5 miles away

Nearest dentists

Easy Smile (the Cellars), 1.4 miles away (NHS.uk details)
Woodbury Dental and Laser Clinic, 1.6 miles away (NHS.uk details)
The Wealden Dental Practice, 6 miles away (NHS.uk details)

Nearest pharmacies

Boots, 1.4 miles away
Paydens Pharmacy, 1.4 miles away
Headcorn Pharmacy, 6.1 miles away

Nearest railway stations

Pluckley Station, 5.3 miles away
Headcorn Station, 6 miles away
Appledore (Kent) Station, 6.7 miles away

Around Acacia House - Tenterden

H: Acacia House - Tenterden
A: 24 hour A&E
G: GP practice
D: Dentist
P: Pharmacy
S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.

Common questions about Acacia House

Where is Acacia House located?

Acacia House is a nursing home in Tenterden, Kent, TN30 6QA. You can view its exact location and get directions from the map on this page.

What type of care does Acacia House provide?

Acacia House is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Respite care. The full list of services is shown on this page.

What is Acacia House's CQC rating?

Acacia House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 September 2017. You can read the full CQC report from the link on this page.

Does Acacia House provide dementia care?

Yes. Acacia House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Acacia House offer respite or short-term care?

Yes. Acacia House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Acacia House

Can Mum or Dad stay here if their dementia gets worse?

Yes. Acacia House - Tenterden is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. Acacia House - Tenterden is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. Acacia House - Tenterden offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Acacia House - Tenterden is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South East

Acacia House - Tenterden has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Residential care: £1,100 to £1,450 per week per person, typical range
Dementia care: £1,200 to £1,550 per week per person, typical range
Nursing care: £1,350 to £1,750 per week per person, typical range

Indicative figures for the South East, not a quote from Acacia House - Tenterden. Actual fees depend on the room, the level of care and how it is funded.

Explore more

Browse all nursing homes in Tenterden.