Direct Healthcare 24
Direct Healthcare 24 is a nursing home in London, City of London (EC4Y 8DP).
About Direct Healthcare 24
Here at Direct Healthcare 24, we are a nursing home based in the heart of the City of London, and we take genuine pride in the care and support we provide to the people who live with us and those we support in the community. We work with a wide range of individuals, including older adults, people living with dementia, those with learning disabilities or autism, people with mental health needs, physical disabilities, and visual or hearing impairments. We also support younger adults who need nursing or personal care. Our aim is simple: to make sure each person feels seen, respected, and well looked after, whatever their needs may be. Nursing care sits at the core of what we do. Our team works closely with residents, families, and healthcare professionals to create care plans that reflect each person as an individual, not just a diagnosis or a set of needs. We believe the small things matter enormously, whether that is knowing how someone takes their tea, what music they enjoy, or how they prefer to spend a quiet afternoon. For those who wish to remain in their own homes, we also provide home care support, helping people to maintain independence and stay connected to the life they know and love. Being based in London means we are well placed to draw on a broad network of health and social care professionals, and we work hard to build strong relationships with NHS colleagues, social workers, and community teams to make sure our residents and clients receive joined up support. We know that choosing a care setting for yourself or someone you love is one of the biggest decisions a family can face, and we do not take that responsibility lightly. We are always happy to have an honest conversation about how we can help.
Care provided at Direct Healthcare 24
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Direct Healthcare 24
Where is Direct Healthcare 24 located?
Direct Healthcare 24 is a home care agency based in London, City of London (EC4Y 8DP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Direct Healthcare 24 provide?
Direct Healthcare 24 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
Does Direct Healthcare 24 provide dementia care?
Yes. Direct Healthcare 24 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Does Direct Healthcare 24 offer respite or short-term care?
Yes. Direct Healthcare 24 offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Direct Healthcare 24
Can they support someone living with dementia at home?
Yes. Yes. Direct Healthcare 24 Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Yes. Direct Healthcare 24 Limited is registered for nursing care, so nursing tasks can be delivered at home.
Do they cover our area?
Yes. Direct Healthcare 24 Limited covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Direct Healthcare 24 Limited has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Direct Healthcare 24 Limited. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Direct Healthcare 24
Nursing Care at Direct Healthcare 24
Nursing care means a registered nurse is on duty around the clock to manage clinical needs such as wound care, catheters, PEG feeding, complex medication regimes and end of life symptom control. It suits people whose needs cannot safely be met by personal care alone, often following hospital discharge or a progressive illness. Direct Healthcare 24 in the City of London is registered for nursing care and has not yet been inspected by the CQC. Where a resident is assessed as eligible, NHS Funded Nursing Care contributes around 235 pounds a week directly to the home, reducing the amount the family or resident pays for the nursing element. It is sensible to ask how the home arranges nurse cover across day and night shifts and how it works with community health teams.
Dementia Care at Direct Healthcare 24
Good dementia care rests on familiar routines, an environment that feels calm and easy to navigate, and staff who understand how to communicate when words become harder. It also means noticing what a person still enjoys, whether that is a favourite piece of music, a walk in the garden or a particular way of taking breakfast. Direct Healthcare 24 is registered to support people living with dementia but has not yet been rated by the CQC, so families will want to see the home for themselves. Ask how the team responds when someone becomes distressed or anxious, how they reduce the risk of unsafe walking about, and how care plans are updated as memory and mobility change. It is also worth asking how relatives are kept involved in decisions.
Home Care at Direct Healthcare 24
Alongside its residential service, Direct Healthcare 24 is registered to provide home care, meaning regulated personal care delivered in someone's own home. Visits typically cover washing, dressing, medication prompts, meal preparation, continence support and companionship, with the frequency shaped by an assessment. Indicative private rates across London sit around 30 to 36 pounds an hour, though the City of London council will have its own commissioned rate for people whose care it funds. Families should ask how visits are scheduled, whether the same small group of workers attends each time, and what happens if a regular caller is off sick. It is also worth checking how medication is recorded and how concerns are escalated to a manager or district nurse.
Older Person Care at Direct Healthcare 24
Later life often brings a mix of needs that shift over time, from help with washing, dressing and continence through to prompting medication and simply having someone to share a cup of tea with. Direct Healthcare 24 is registered with the CQC for older person care, though as a newer service it has not yet received a rating. Families considering the home should ask how morning and evening routines are organised, how residents are supported to keep their own pace, and how choices about food, sleep and activity are respected. It is worth asking specifically about night staffing levels, how call bells are answered after dark, and how medication rounds are managed overnight. Ask too how the team communicates with GPs and district nurses when a resident's health changes.
Mental Health at Direct Healthcare 24
Adults living with enduring mental health conditions benefit from steady routines, respectful communication and a settled place to call home. Direct Healthcare 24 is registered to provide nursing care for people with mental health needs, though it has not yet been inspected. Families should ask about staff experience with specific conditions, how medication and mental state are monitored, and what the plan looks like if someone becomes unwell or reaches a crisis point.
Visual and Hearing Impairment at Direct Healthcare 24
Sight and hearing loss shape daily life in ways that are easy to underestimate, from finding the bathroom at night to following a conversation at mealtimes. Direct Healthcare 24 is registered to support people with visual or hearing impairment. Families should ask about lighting levels, contrasting signage, hearing loop availability and how staff introduce themselves and describe what they are about to do.
Learning Disability and Autism at Direct Healthcare 24
Adults with a learning disability or autism are supported best when care is built around the individual, protecting predictable routines, sensory preferences and the skills they already have. Direct Healthcare 24 is registered for this group, and placements are usually arranged through a local authority or NHS commissioner with regular reviews. Ask how goals for independence are set and tracked, and how the home works with families, advocates and health teams.
Physical Disability at Direct Healthcare 24
For adults with a physical disability, the everyday practicalities matter enormously, from accessible bathrooms and hoists to well fitted wheelchairs and doorways that work. Direct Healthcare 24 is registered to support people with physical disabilities as part of its nursing service. Ask to see the bedrooms, bathing facilities and communal areas, and check what moving and handling equipment is available. It is also worth asking how the home supports people to keep doing things for themselves wherever possible.
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