Telford and Wrekin Council

Adult social care contact details, funding information, and care home listings for Telford & Wrekin.

Arranging care in Telford and Wrekin

Telford and Wrekin Council is the unitary authority covering the West Midlands towns of Telford, Newport and Wellington, along with the surrounding villages and rural communities. As a unitary authority, it holds full responsibility for adult social care in the area, meaning families have a single point of contact rather than needing to navigate separate county and district services.

If you or a relative in Telford, Newport or Wellington is starting to think about support, the first step is to contact Telford and Wrekin Council's adult social care team to request a needs assessment. This assessment is free, regardless of income or savings, and looks at daily tasks, mobility, health and wellbeing to work out what help would make a real difference. If the assessment identifies eligible needs, a financial assessment then follows to look at income, savings and assets and determine how much, if anything, you contribute towards your care.

Local care choices and costs

Families in the borough benefit from a reasonably wide local market, with around 107 CQC-registered care homes across Telford and Wrekin. That gives genuine choice between residential care homes for people who need day to day support, nursing homes for those with more complex clinical needs, and home care providers who can visit people in their own properties in areas like Wellington town centre or the villages around Newport.

Average weekly fees in the area sit broadly in line with West Midlands norms: home care is typically charged by the hour and builds up depending on visit frequency, residential care homes generally cost less per week than nursing homes, and nursing placements carry a higher fee because of the registered nursing input. Telford and Wrekin Council can fund care fully or partially where you fall below the national capital thresholds, and NHS Continuing Healthcare, NHS funded nursing contributions, direct payments and self funding are all options depending on your circumstances.

Taking that first call to the council is often the hardest part. Once an assessment is underway, the picture usually becomes much clearer.