Norfolk County Council

Adult social care contact details, funding information, and care home listings for Norfolk.

Arranging care in Norfolk

Norfolk County Council is the upper tier authority for Norfolk in the East of England, covering a large and varied area that stretches from the city of Norwich out to Great Yarmouth on the coast, west to King's Lynn, and across market towns and villages including Dereham, North Walsham, Cromer, Fakenham and Attleborough. Whether a family lives in a Broads village or a busy town centre, adult social care in the county is coordinated by the same authority.

If you or a relative are starting to think about support, the first step is to contact Norfolk County Council's adult social services team, either online through Norfolk Community Directory or by phone. They will arrange a free needs assessment to look at everyday tasks, safety at home, and whether help at home or a move into a care setting would suit best. A separate financial assessment then looks at income, savings and property to work out what the council will contribute and what you may need to pay yourself.

The local care market

Norfolk has a large and well established care sector, with around 502 CQC registered care homes spread across the county. That means families in places like Norwich, King's Lynn and Cromer usually have a genuine choice between residential care homes, nursing homes and dementia specialist settings, as well as home care agencies that support people to stay in their own property for longer.

Paying for care

Funding in Norfolk works in the same way as elsewhere in England. People with savings and assets above the upper capital threshold usually fund their own care, those below the lower threshold may have most costs met by the council, and many people fall somewhere in between and receive a contribution. NHS Continuing Healthcare, deferred payment agreements and Attendance Allowance can also help.

As a guide, home care in Norfolk typically costs around £20 to £25 per hour, residential care homes tend to fall between £900 and £1,200 per week, and nursing homes are usually £1,100 to £1,500 per week depending on location and needs. Norfolk County Council can talk you through the options at assessment stage.