FirstCol Services - Home Care
FirstCol Services - Home Care is a home care agency in Worthing, West Sussex (BN14 7RN). It holds a CQC rating of Requires Improvement.
About FirstCol Services - Home Care
We at FirstCol Home Care Worthing are proud to provide compassionate home care across Worthing and the surrounding West Sussex communities, supporting people to live well and safely in the place they know best: their own home. Operating throughout the BN postcode area, our team brings care directly to residents across Worthing and its neighbouring villages. By delivering support in familiar surroundings, we help the people we care for maintain their routines, their independence, and their connection to the community and loved ones around them. Whether someone lives alone, with a partner, or alongside family, we tailor our visits to fit naturally into the rhythm of their day. Our specialist support covers a wide range of needs, ensuring that people with differing circumstances can access thoughtful, personalised care at home. We support individuals living with dementia, helping families navigate memory loss with patience, consistency, and gentle reassurance. For adults with learning disabilities or autism, we focus on enabling independence, respecting individual preferences, and building trusted relationships over time. We also care for people managing mental health conditions, offering steady, non judgemental support that promotes wellbeing and stability. Our team is experienced in supporting those with physical disabilities, assisting with mobility, personal care, and daily tasks in a way that preserves dignity and choice. For people living with visual or hearing impairments, we adapt our communication and approach so that every interaction feels clear, calm, and respectful. We additionally provide sensitive support for individuals affected by eating disorders or by alcohol and drug misuse, working alongside families and healthcare professionals to encourage recovery and promote healthier daily living. In practice, this means a carer who listens carefully, learns the small details that matter to each person, and provides reliable support whether that involves help with washing and dressing, medication prompts, meal preparation, companionship, or assistance getting out and about. Families tell us that knowing a familiar, friendly face is calling round brings real peace of mind, particularly when distance or work makes daily visits difficult for them. We want to be open about our most recent Care Quality Commission inspection, which took place on 16 November 2021 and resulted in an overall rating of Requires Improvement. The inspectors rated us as Good for Caring, which reflects the warmth, kindness, and respect our team shows every day. They identified areas for us to strengthen across Safe, Effective, Responsive, and Well led, and we take that feedback seriously. We see the rating not as the end of the story but as a clear roadmap, and we are committed to listening, learning, and improving so that every person we support receives care that is consistently safe, effective, and well organised. Choosing home care is a significant decision, and we understand the worry and love behind every enquiry. If you are exploring support for yourself or someone dear to you in Worthing or the wider West Sussex area, we would be glad to hear from you. We will take the time to understand your situation, answer your questions honestly, and help you decide whether our care is the right fit for your family.
Care provided at FirstCol Services - Home Care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 22 October 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of FirstCol Services Limited - Home Care - Worthing. Report published 16 November 2021.
Safe
Inspectors found that not enough improvement had been made with managing medicines safely. Some people remained at potential risk because staff did not have enough guidance and information. Inspectors identified a breach of regulation because medicines were not always safely or properly managed.
Effective
Inspectors found that people's needs had been assessed and that staff met them effectively. Staff received appropriate training and support. However, people were not always supported to have choice and control, and assessments of their capacity to make decisions were not always considered in line with the Mental Capacity Act. The provider had not always checked that people making decisions for others had the legal authority to do so. Inspectors identified a breach of regulation because the need for consent had not always been considered.
Well-led
Inspectors found that the provider had made some improvements to oversight since the last inspection. Some improvement had not been made, and the provider was still in breach of regulations. Care management and incident reporting systems worked effectively, and the registered manager, who had recently joined, gave people chances to give feedback.
What people told the inspectors
People told inspectors they felt safe and were confident to contact the office if they had any concerns. People were positive about the support they received from staff, and said staff used PPE.
They give me my medicines, they take care of that for me. They come and give it to me and that's going really well A person using the service
Since the last inspection
Rated Requires improvement in November 2021, the same overall rating as before (Requires improvement).
Well-led moved from Inadequate to Requires improvement; Safe is still Requires improvement; Effective is still Requires improvement; Caring is still Good; Responsive is still Requires improvement.
- 16 November 2021: Inspection looking at part of the service, rated Requires improvement. This inspection gave the current rating.
- 23 April 2021: Inspection looking at part of the service, rated Requires improvement
- 22 October 2019: Routine inspection, rated Good
- 21 March 2017: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How FirstCol Services Limited - Home Care - Worthing compares in Worthing
Measured against the 34 home care agencies registered in Worthing.
- CQC rating
- Requires improvement. 24 of the 34 agencies (71%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 16 November 2021. 11 of the 34 agencies have published a newer inspection report since.
- Registered
- January 2015. 24 of the 34 agencies registered more recently.
- Provider
- 2 services. Firstcol Services Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Worthing.
The local picture: Worthing
What the numbers say about home care in Worthing, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,700. Rising to 17,000 by 2035, up 16%
- People aged 85 and over: 4,300. Rising to 6,400 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,400 by 2035, up 26%
- Dementia diagnosis rate: 74%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 0 opened, 0 closed. 29 registered today.
- Choice of agencies: 75 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.3 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about FirstCol Services Limited - Home Care - Worthing
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 14 January 2015, so 11 years.
- Run by
- Firstcol Services Limited, which runs 2 adult social care services in England. 1 of the 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about FirstCol Services - Home Care
Where is FirstCol Services - Home Care located?
FirstCol Services - Home Care is a home care agency based in Worthing, West Sussex (BN14 7RN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does FirstCol Services - Home Care provide?
FirstCol Services - Home Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Eating disorder support. The full list of services is shown on this page.
What is FirstCol Services - Home Care's CQC rating?
FirstCol Services - Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 22 October 2019. You can read the full CQC report from the link on this page.
Does FirstCol Services - Home Care provide dementia care?
Yes. FirstCol Services - Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about FirstCol Services - Home Care
Can they support someone living with dementia at home?
Yes. Yes. FirstCol Services Limited - Home Care - Worthing is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. FirstCol Services Limited - Home Care - Worthing covers roughly 10 miles from Worthing.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
FirstCol Services Limited - Home Care - Worthing has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from FirstCol Services Limited - Home Care - Worthing. Actual fees depend on the room, the level of care and how it is funded.
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