Classic Care Services
Classic Care Services is a home care agency in Haywards Heath, West Sussex (RH17 7BJ). It holds a CQC rating of Good.
About Classic Care Services
At Classic Care, we provide home care support to people across Haywards Heath and the surrounding areas of West Sussex. We work with individuals who need a little extra help at home, whether that means support with day to day tasks, personal care, or more specialist assistance for those living with dementia, mental health conditions, physical disabilities, or visual and hearing impairments. We know that choosing home care is a significant decision, and we take that responsibility seriously. Our aim is always to help the people we support maintain as much independence and comfort as possible, within the surroundings they know and love. Home matters, and we genuinely believe that good care should feel like a natural extension of someone's life rather than an interruption to it. Our team is carefully matched to the people we work with, and we take time to understand individual needs, preferences, and routines before putting any support in place. We do not believe in a one size fits all approach. The people we care for are at the centre of every decision we make, and their families and loved ones are always kept in the loop. We are proud to have received a "good" rating from the Care Quality Commission, which reflects the consistent effort our team puts in day after day. It means a great deal to us, though we always look for ways to keep improving. If you are considering care for yourself or someone close to you, we would warmly encourage you to get in touch. We are happy to have an honest conversation about what we can offer and whether we might be the right fit. There is no pressure, just a straightforward chat about how we might be able to help.
Care provided at Classic Care Services
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 17 January 2020
Read the full inspection report on the CQC website.
How Classic Care Services Limited compares in Mid Sussex
Measured against the 22 home care agencies registered in Mid Sussex.
- CQC rating
- Good. 16 of the 22 agencies (73%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 17 January 2020. 9 of the 22 agencies have published a newer inspection report since.
- Registered
- August 2014. 16 of the 22 agencies registered more recently.
- Provider
- One service. Classic Care Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Mid Sussex.
The local picture: Mid Sussex
What the numbers say about home care in Mid Sussex, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,500. Rising to 21,800 by 2035, up 17%
- People aged 85 and over: 5,100. Rising to 8,000 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 2,400. Rising to 3,100 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 21 registered today.
- Choice of agencies: 75 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Classic Care Services Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 29 August 2014, so 12 years.
- Run by
- Classic Care Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Classic Care Services
Where is Classic Care Services located?
Classic Care Services is a home care agency based in Haywards Heath, West Sussex (RH17 7BJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Classic Care Services provide?
Classic Care Services is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Classic Care Services's CQC rating?
Classic Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 January 2020. You can read the full CQC report from the link on this page.
Does Classic Care Services provide dementia care?
Yes. Classic Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Classic Care Services
Can they support someone living with dementia at home?
Yes. Yes. Classic Care Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Classic Care Services Limited covers roughly 10 miles from Haywards Heath.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Classic Care Services Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Classic Care Services Limited. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Classic Care Services
Dementia Care at Classic Care Services
What families notice first is a carer's manner, unhurried, plain spoken and willing to go along with whatever version of the day a person is living in. Classic Care Services holds a dementia registration, which describes what it may take on rather than how it works. Ask how many different carers would visit in a month, because an unfamiliar face at the door is unsettling when memory is patchy. Ask what carers are trained to do when someone refuses help, becomes agitated or has left the house alone. It is worth asking too how the agency communicates with family between visits, and when it would say that home care no longer meets the need.
Home Care at Classic Care Services
Home care is bought in blocks of time, and that single fact shapes everything else about it. Classic Care Services in Haywards Heath is registered to provide personal care to people in their own homes, which can mean one short call a day or help morning, midday and night. South East rates typically fall between £29 and £35 an hour, so the weekly bill depends on the length and number of visits rather than any headline price. The Care Quality Commission rated the agency good when it inspected in January 2020. West Sussex can assess for funded support, and a direct payment is one way of arranging it. Ask how care plans are written, how changes are handled and what the agency does when a regular carer is away.
Mental Health at Classic Care Services
Dignity and a predictable week do more for adults with mental health conditions than any amount of specialist language. Classic Care Services is registered to support this group at home. Ask who supervises the carers, what experience they have of mental health work, and what the agency does when someone is in crisis or stops answering the door.
Visual and Hearing Impairment at Classic Care Services
Sight and hearing loss change how care has to be delivered, from where a carer stands to how medicines are labelled. Classic Care Services is registered to support people with a visual or hearing impairment. Ask whether carers say who they are on arrival, whether they are comfortable guiding someone safely, and how the agency handles hearing aids, lighting and written information in large print.
Physical Disability at Classic Care Services
Independence at home often hinges on equipment that is correctly fitted and carers who know how to use it. Classic Care Services is registered to support adults with a physical disability. Ask whether staff are trained on the hoist or standing aid in the house, whether two carers attend where that is required, and how the agency works with an occupational therapist on adaptations.
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