GoodOaks Homecare
GoodOaks Homecare is a home care agency in Burgess Hill, West Sussex (RH15 8DN). It holds a CQC rating of Requires Improvement.
About GoodOaks Homecare
We provide care at home in Burgess Hill and the surrounding parts of West Sussex. Those we support include older adults, people living with dementia, adults with learning disabilities and autistic adults, people with physical disabilities, people living with sight or hearing loss and younger adults. Our work covers washing and dressing, medication, meals, shopping and keeping a household ticking over, aimed at what has genuinely become hard rather than at taking over what somebody can still manage themselves. Our most recent overall rating from the Care Quality Commission is requires improvement. We would rather put that here than have a family find it elsewhere and wonder why we said nothing about it. We accept what was identified, we are working through it, and we are not going to claim in a paragraph that everything is resolved, because that would not be honest. What we would ask is that anybody considering us puts the question to us directly and presses for specifics: what was found, what has changed, and what is still outstanding. We would also encourage people to speak to those we already visit, since their account of us carries more weight than ours.
Care provided at GoodOaks Homecare
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 28 July 2025
Read the full inspection report on the CQC website.
How GoodOaks Homecare compares in Mid Sussex
Measured against the 22 home care agencies registered in Mid Sussex.
- CQC rating
- Requires improvement. 16 of the 22 agencies (73%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 28 July 2025. 2 of the 22 agencies have published a newer inspection report since.
- Registered
- May 2017. 12 of the 22 agencies registered more recently.
- Provider
- 2 services. Sussex Homecare Support Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Mid Sussex.
The local picture: Mid Sussex
What the numbers say about home care in Mid Sussex, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,500. Rising to 21,800 by 2035, up 17%
- People aged 85 and over: 5,100. Rising to 8,000 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 2,400. Rising to 3,100 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 21 registered today.
- Choice of agencies: 75 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about GoodOaks Homecare
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 16 May 2017, so 9 years.
- Run by
- Sussex Homecare Support Limited, which runs 2 adult social care services in England. None of the 1 that have a rating is rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about GoodOaks Homecare
Where is GoodOaks Homecare located?
GoodOaks Homecare is a home care agency based in Burgess Hill, West Sussex (RH15 8DN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does GoodOaks Homecare provide?
GoodOaks Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is GoodOaks Homecare's CQC rating?
GoodOaks Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 28 July 2025. You can read the full CQC report from the link on this page.
Does GoodOaks Homecare provide dementia care?
Yes. GoodOaks Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about GoodOaks Homecare
Can they support someone living with dementia at home?
Yes. Yes. GoodOaks Homecare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. GoodOaks Homecare covers roughly 10 miles from Burgess Hill.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
GoodOaks Homecare has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from GoodOaks Homecare. Actual fees depend on the room, the level of care and how it is funded.
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