Bluebird Care (Sussex Weald)
Bluebird Care (Sussex Weald) is a home care agency in Burgess Hill, West Sussex (RH15 9LH). It holds a CQC rating of Good.
About Bluebird Care (Sussex Weald)
We are Bluebird Care covering the Sussex Weald, working from Burgess Hill and supporting people in their own homes across the area. We work with older people and people living with dementia, people with a physical disability or a visual or hearing impairment, and younger adults who need support to manage at home. Our visits are built to be unhurried. A great deal of what makes home care worth having happens around the practical task rather than in it, in the conversation while the kettle boils or on the walk to the postbox, and that simply does not happen in a rushed quarter of an hour. We would rather do fewer things properly than tick off a list. We give thought to which carer goes to which household, and then keep that arrangement steady so a genuine relationship can build. It is better care, and it is also how somebody comes to trust us enough to accept help with the more personal things. Every arrangement starts with a proper conversation at home, with family involved if the person wants that. We write the plan together and revisit it as things change. Our carers are trained and supervised, and we liaise with GPs, district nurses and social workers. Our most recent CQC overall rating is good. Please call us to talk about care at home.
Care provided at Bluebird Care (Sussex Weald)
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 12 July 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Bluebird Care (Sussex Weald). Report published 12 July 2018.
Safe
Inspectors found systems were in place to protect people from abuse, and staff had training in safeguarding. Risks to people's care were assessed and managed, and staff managed medicines safely. The provider checked that staff were suitable to work with people, and there were enough staff.
Effective
Inspectors found people were encouraged to live healthy lives and received food of their choice. People had support with their day to day healthcare needs. Care was given in line with the Mental Capacity Act 2005, and staff had training on the Act.
Caring
Inspectors found staff understood people's needs and preferences and encouraged people to stay independent. Staff kept people's dignity and treated them with respect. Staff were kind and had good relationships with people, and people told inspectors they were comfortable with staff.
Responsive
Inspectors found care plans had enough detail to guide staff in supporting each person. Care was planned and given in response to people's needs. People were told how to complain, and the provider responded to complaints appropriately.
Well-led
Inspectors found the provider communicated openly with people and staff. Staff worked closely with professionals such as social workers and district nurses. Systems were in place to check the quality and safety of the service.
What people told the inspectors
People and relatives all told inspectors they were happy with the service and the way it was managed.
Since the last inspection
Rated Good in July 2018, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 12 July 2018: Routine inspection, rated Good. This inspection gave the current rating.
- 15 February 2016: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Bluebird Care (Sussex Weald) compares in Mid Sussex
Measured against the 22 home care agencies registered in Mid Sussex.
- CQC rating
- Good. 16 of the 22 agencies (73%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 12 July 2018. 17 of the 22 agencies have published a newer inspection report since.
- Registered
- June 2015. 14 of the 22 agencies registered more recently.
- Provider
- 4 services. Bayford New Horizons Limited runs 4 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Mid Sussex.
The local picture: Mid Sussex
What the numbers say about home care in Mid Sussex, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,500. Rising to 21,800 by 2035, up 17%
- People aged 85 and over: 5,100. Rising to 8,000 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 2,400. Rising to 3,100 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 21 registered today.
- Choice of agencies: 75 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Bluebird Care (Sussex Weald)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 22 June 2015, so 11 years.
- Run by
- Bayford New Horizons Limited, which runs 4 adult social care services in England. All 4 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Bluebird Care (Sussex Weald)
Where is Bluebird Care (Sussex Weald) located?
Bluebird Care (Sussex Weald) is a home care agency based in Burgess Hill, West Sussex (RH15 9LH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Bluebird Care (Sussex Weald) provide?
Bluebird Care (Sussex Weald) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Bluebird Care (Sussex Weald)'s CQC rating?
Bluebird Care (Sussex Weald) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 July 2018. You can read the full CQC report from the link on this page.
Does Bluebird Care (Sussex Weald) provide dementia care?
Yes. Bluebird Care (Sussex Weald) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Bluebird Care (Sussex Weald)
Can they support someone living with dementia at home?
Yes. Yes. Bluebird Care (Sussex Weald) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Bluebird Care (Sussex Weald) covers roughly 10 miles from Burgess Hill.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Bluebird Care (Sussex Weald) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Bluebird Care (Sussex Weald). Actual fees depend on the room, the level of care and how it is funded.
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