Crossroads Care
Crossroads Care is a home care agency in Newbury, West Berkshire (RG14 1BA). It holds a CQC rating of Good.
About Crossroads Care
We at Crossroads Care West Berkshire are proud to provide compassionate home care across Newbury and the surrounding West Berkshire community, supporting people to live well and safely in the place they know best: their own home. Based in the heart of Newbury, our team reaches out across the RG postcode area and beyond, bringing personalised support directly to the doorsteps of those who need it. Rather than asking people to adjust to an unfamiliar environment, we step into the rhythm of each person's daily life, working within the comfort of familiar surroundings, treasured belongings, and established routines. For many families, this continuity is the greatest gift of all. Our specialisms reflect the diverse needs of the community we serve. We support older people, including those living with dementia, helping them to maintain independence whilst offering reassurance to relatives who may live further afield. We also work alongside younger adults and people with learning disabilities or autism, encouraging confidence, choice, and meaningful engagement with everyday life. For individuals managing mental health challenges, physical disabilities, or visual and hearing impairments, our approach is always shaped around the person rather than the diagnosis. We additionally extend support to those affected by alcohol or drug misuse, offering steady, non judgemental care during what can be a vulnerable chapter. In practice, this means listening carefully before we act. It means agreeing visit times that suit the household, building trusted relationships with the same familiar faces wherever possible, and adapting as needs evolve. Whether that involves help with personal care, medication prompts, support around the home, companionship, or simply a reassuring presence during the day, our aim is to lighten the load for the whole family. We are pleased to be rated Good by the Care Quality Commission across every domain, including Safe, Effective, Caring, Responsive, and Well led, following our inspection in January 2019. For families weighing up their options, this independent endorsement offers welcome reassurance that the care delivered behind closed doors meets recognised national standards in safety, effectiveness, compassion, responsiveness, and leadership. Choosing home care is a deeply personal decision, and we understand the weight that comes with it. If you are exploring support for a loved one in Newbury or the wider West Berkshire area, we warmly invite you to get in touch. We will take the time to understand your situation, answer your questions honestly, and help you feel confident about the next step, whatever shape that takes.
Care provided at Crossroads Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 12 January 2019
Read the full inspection report on the CQC website.
Common questions about Crossroads Care
Where is Crossroads Care located?
Crossroads Care is a home care agency based in Newbury, West Berkshire (RG14 1BA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crossroads Care provide?
Crossroads Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Crossroads Care's CQC rating?
Crossroads Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 January 2019. You can read the full CQC report from the link on this page.
Does Crossroads Care provide dementia care?
Yes. Crossroads Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crossroads Care
Can they support someone living with dementia at home?
Yes. Yes. Crossroads Care West Berkshire is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crossroads Care West Berkshire covers roughly 10 miles from Newbury.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Crossroads Care West Berkshire has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Crossroads Care West Berkshire. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Newbury
Browse all home care in Newbury.