Primary Office
Primary Office is a home care agency in Altrincham, Trafford (WA14 5BJ).
About Primary Office
We at Primary Office are proud to offer compassionate home care across Altrincham and the surrounding Trafford community, supporting people to live well in the place they know and love most: their own home. Based in the heart of Altrincham, our team works throughout the WA postcode area, bringing personalised care directly to residents across local neighbourhoods. Operating from a convenient base within this vibrant Trafford town, we are well placed to respond to families across the wider North West, whether you live in a quiet residential street, a town centre flat, or a village on the outskirts. Choosing home care means your loved one can continue to enjoy the familiar comforts of their own surroundings, their cherished belongings, garden, neighbours, and routines, whilst receiving the professional support they need. Our care is shaped around five core specialisms. For older people, we provide gentle, respectful support with everyday living, from help with washing and dressing to companionship and meal preparation. Our dementia care is delivered with patience and understanding, recognising that each person's journey is unique and that consistency, warmth, and familiar faces matter enormously. For adults living with a physical disability, we focus on promoting independence and dignity, adapting our approach to suit individual mobility needs and personal goals. We also support younger adults who may need assistance to live fulfilling, independent lives, working alongside them rather than simply doing things for them. In practice, this means families can feel reassured that their loved one is being looked after by a team that understands the specific challenges they face, whether that involves managing memory loss, supporting safe movement around the home, or simply being a friendly presence during the day. As a newer presence on the CQC register, Primary Office has not yet received an overall rating from the Care Quality Commission. Whilst this means there is not yet a published inspection report to refer to, it also reflects the early stage of our regulated journey. We welcome conversations with families who wish to learn more about our approach, our team, and the standards we hold ourselves to every single day. If you are exploring home care options for a parent, partner, or relative in Altrincham or the wider Trafford area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions, and help you understand what support might look like for your family. A conversation costs nothing, and it could be the first reassuring step towards peace of mind for everyone involved.
Care provided at Primary Office
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Primary Office
Where is Primary Office located?
Primary Office is a home care agency based in Altrincham, Trafford (WA14 5BJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Primary Office provide?
Primary Office is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Primary Office provide dementia care?
Yes. Primary Office supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Primary Office
Can they support someone living with dementia at home?
Yes. Yes. Primary Office is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Primary Office covers roughly 10 miles from Altrincham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
Primary Office has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from Primary Office. Actual fees depend on the room, the level of care and how it is funded.
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