City Care Agency
City Care Agency is a home care agency in London, Tower Hamlets (E1 4UN). It holds a CQC rating of Good.
About City Care Agency
We at City Care Agency are proud to offer compassionate home care across London, supporting individuals in the comfort and familiarity of their own homes throughout Tower Hamlets and the wider E postcode area. As a trusted home care agency, we understand that remaining at home, surrounded by cherished memories and personal belongings, can make all the difference to a person's wellbeing. Operating from the heart of Tower Hamlets, we are well placed to reach those living across this vibrant part of East London. Our local presence means we are familiar with the community we serve, allowing us to build genuine relationships with the people we support and their families. Whether you live in a quiet residential street, a modern apartment, or a long established family home, our team comes to you, delivering personalised care wherever it is needed. The breadth of our care reflects the diverse needs of the people who turn to us. We provide thoughtful older person care for those who may need a helping hand with daily routines, alongside specialist dementia care delivered with patience, gentleness, and a deep understanding of how memory loss affects both the individual and those who love them. For adults living with learning disabilities or autism, we focus on promoting independence, dignity, and choice, tailoring our approach to suit each person's unique way of engaging with the world. We also support people experiencing mental health challenges, offering steady, non judgemental companionship and practical assistance that helps to maintain stability and confidence at home. Our care extends to adults with physical disabilities, where we work closely with each individual to enable them to live life on their own terms, and to those with visual or hearing impairments, where clear communication and sensitive support are at the centre of everything we do. Younger adults receive care that respects their stage of life, their aspirations, and their preferences, whilst those living with eating disorders benefit from a calm, understanding presence and care plans developed with sensitivity to their particular needs. In practice, this means families can speak to us about a wide variety of circumstances and trust that we have experience to draw upon. Whether your loved one needs short visits to help with medication and meals, longer periods of companionship, or more involved personal care, our approach begins with listening. We take the time to understand the person behind the care plan, including their history, their routines, their likes and dislikes, and the small details that make a day feel like their own. Our most recent inspection by the Care Quality Commission, carried out in May 2023, awarded us a rating of Good across every domain assessed. We were rated Good for being Safe, Effective, Caring, Responsive, and Well led. For families, this independent recognition offers reassurance that the care provided meets the standards expected of a thoughtful and well organised home care provider. It reflects the everyday commitment of our team, who turn up rain or shine to support the people who rely on them. We know that searching for care for someone you love can feel overwhelming. There are many questions to ask, decisions to weigh, and emotions to navigate. We are here to make that journey easier. If you would like to learn more about how we could support your family member at home in London, please do reach out. We would welcome the opportunity to listen, to answer your questions honestly, and to explore together whether our care might be the right fit for your loved one.
Care provided at City Care Agency
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 13 May 2023
Read the full inspection report on the CQC website.
Common questions about City Care Agency
Where is City Care Agency located?
City Care Agency is a home care agency based in London, Tower Hamlets (E1 4UN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does City Care Agency provide?
City Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is City Care Agency's CQC rating?
City Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 May 2023. You can read the full CQC report from the link on this page.
Does City Care Agency provide dementia care?
Yes. City Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about City Care Agency
Can they support someone living with dementia at home?
Yes. Yes. City Care Agency is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. City Care Agency covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
City Care Agency has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from City Care Agency. Actual fees depend on the room, the level of care and how it is funded.
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