Branch
Branch is a home care agency in Torquay, Torbay (TQ2 5QZ).
About Branch
Our Torquay branch provides home care across Torquay and the wider Torbay area, visiting people in their own homes so that they can stay somewhere familiar with support built around their day. We work with older people, adults living with dementia, people with a physical disability or a visual or hearing impairment, and younger adults who need help to live independently. Depending on what is needed, a visit might cover help with getting up and dressed, washing, prompting or assisting with medication, preparing meals and drinks, light housework, or support to get to an appointment or into town. Some people want a short call once a day and others need several visits, and both are equally worth doing well. Good home care depends on the relationship between the person and the carer, so we try to keep the same small team visiting the same household. It makes a real difference when a carer notices that someone is eating less or seems unsteady, because that is often the earliest sign that something needs looking at. We speak plainly with families about what we can and cannot do, and we would rather set honest expectations at the start than promise too much. If you are arranging care in Torbay for yourself or a relative, please get in touch and we will talk you through the options.
Care provided at Branch
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Branch
Where is Branch located?
Branch is a home care agency based in Torquay, Torbay (TQ2 5QZ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Branch provide?
Branch is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does Branch provide dementia care?
Yes. Branch supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Branch
Can they support someone living with dementia at home?
Yes. Yes. Torquay Branch is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Torquay Branch covers roughly 10 miles from Torquay.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Torquay Branch has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Torquay Branch. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Branch
Dementia Care at Branch
Well delivered dementia care at home leans on steady routines, carers who know the person, and gentle handling of the moments when someone is anxious, repetitive or reluctant. Torquay Branch is registered for dementia care but has no CQC rating yet, so families cannot lean on an inspection report and will need to ask more themselves. Sensible questions include how carers are trained in dementia, how they respond when someone becomes distressed or refuses personal care, and how they keep the household safe if the person tends to wander or leave the front door open. It is also worth asking how visits and care plans are adjusted as the condition progresses, and how they liaise with the GP, memory clinic and family when things change.
Home Care at Branch
Home care in Torbay is arranged around visits to someone's own house or flat, with call lengths and frequency shaped by what the person actually needs rather than a fixed package. Torquay Branch in Torquay is registered for home care covering older people, adults with dementia, physical disability, sensory impairment and younger adults, and has not yet been inspected by the CQC. Typical private rates in the South West run from about £28 to £33 an hour, and Torbay Council may fund some or all of the care after an assessment. Worth asking how quickly they can start, whether they can cover the times of day you actually need, and how they handle medication records and communication with the family.
Older Person Care at Branch
Day to day support at home for an older person in Torquay usually covers help with getting washed and dressed in the morning, prompting or assisting with medication, preparing meals and drinks, and a bit of company alongside the practical tasks. Torquay Branch is registered with the CQC for older person care, though it has not yet been inspected and rated. Indicative home care rates across the South West sit around £28 to £33 an hour, with Torbay Council contributing towards costs for those who qualify after a needs and financial assessment. Families should ask how the agency matches carers to a household, whether the same small team returns each week, how morning and evening calls are timetabled, and what cover looks like if a regular carer is off sick or a late call is needed.
Visual and Hearing Impairment at Branch
Practical home care for someone with sight or hearing loss often comes down to small habits, such as announcing yourself on arrival, keeping items in the same place, facing the person when speaking and making sure hearing aids and glasses are on before a conversation. Torquay Branch is registered to support people with visual or hearing impairment. Ask how carers are briefed on someone's specific sensory needs and how they communicate with a person who lipreads or uses a loop.
Younger Adults at Branch
Younger adults using home care in Torquay tend to want support that fits around work, college, family life or their own social routine, not a service designed around older clients. Torquay Branch is registered to support adults under 65 in their own homes across the Torbay area. Families and individuals should ask how carers are matched by age and interests where possible, and how visits can be arranged flexibly week to week.
Physical Disability at Branch
Adults with a physical disability using home care often need help with transfers, personal care, toileting and getting out and about, alongside support that protects their independence rather than taking over. Torquay Branch is registered for this type of care but has not yet been rated by the CQC. Ask whether carers are comfortable with any hoists, slings or standing aids already in the home, how they work with occupational therapy recommendations, and how visits flex around work, study or social plans.
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