Ontrack
Ontrack is a home care agency in Grays, Thurrock (RM17 6LU). It holds a CQC rating of Good.
About Ontrack
We at Ontrack are proud to provide compassionate home care across Grays and the wider Thurrock area, supporting people to live well and safely within the comfort of their own homes. As a dedicated home care agency serving the RM postcode community, we bring professional support directly to those who need it most. Our care is delivered where life actually happens, in the familiar surroundings of your own home. We understand that remaining in a place filled with cherished memories, personal belongings, and established routines can make an enormous difference to wellbeing. Whether you live in a family house, a bungalow, or a flat within Grays and the surrounding neighbourhoods of Thurrock, our team travels to you, bringing consistency, warmth, and respect into every visit. We support a broad range of individuals, each with their own story and needs. Our specialisms include care for older people who may need a helping hand with daily routines, as well as tailored support for younger adults navigating their own path towards independence. We work with people living with learning disabilities and autism, offering patient, person centred support that honours individual preferences and communication styles. For those managing mental health conditions, we provide sensitive, non judgemental care that focuses on stability, dignity, and encouragement. We also support people with physical disabilities and those living with visual or hearing impairments, adapting our approach so that every interaction is accessible, comfortable, and empowering. In practice, this means our care is never one size fits all. For families, this brings real peace of mind. Knowing that a trusted team is checking in on a loved one, assisting with personal care, medication prompts, meal preparation, companionship, or more complex support needs, allows relatives to breathe a little easier. It can also help ease the pressure on family carers, giving them the reassurance that their loved one is in capable, kind hands whilst they attend to their own lives and responsibilities. Our Care Quality Commission rating reflects the standards we strive to uphold every day. Following the inspection dated February 2023, Ontrack was rated Good overall, with a Good rating awarded across each of the five key domains: Safe, Effective, Caring, Responsive, and Well led. This consistent picture tells families that our care is not only compassionate on the surface but is underpinned by robust practice, thoughtful leadership, and a genuine commitment to the people we support. A Good rating across the board demonstrates that we take our responsibilities seriously and that quality runs through every part of what we do. Choosing home care is a significant decision, and we understand the questions and concerns that come with it. If you are exploring care options for yourself or someone you love in Grays or the surrounding Thurrock area, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you understand how tailored home care could make a meaningful difference. Whatever stage you are at in your journey, you are welcome to reach out and start a conversation with our team.
Care provided at Ontrack
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 1 February 2023
Read the full inspection report on the CQC website.
Common questions about Ontrack
Where is Ontrack located?
Ontrack is a home care agency based in Grays, Thurrock (RM17 6LU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Ontrack provide?
Ontrack is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Ontrack's CQC rating?
Ontrack is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 February 2023. You can read the full CQC report from the link on this page.
Questions families ask about Ontrack
Can they support someone living with dementia at home?
No. Ontrack Head Office does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Ontrack Head Office covers roughly 10 miles from Grays.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Ontrack Head Office has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Ontrack Head Office. Actual fees depend on the room, the level of care and how it is funded.
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