EXCELCARETV
EXCELCARETV is a home care agency in Grays, Thurrock (RM20 3JT). It holds a CQC rating of Requires Improvement.
About EXCELCARETV
At ExcelCare TV, we provide home care support to people living in Grays, Thurrock and the surrounding area. We work with a wide range of individuals, including older adults, younger adults, people living with dementia, those with learning disabilities or autism, and people managing mental health conditions. We also support individuals with visual or hearing impairments, as well as those who need help with alcohol or drug misuse. Our work happens in the place that matters most to the people we support, which is their own home. We believe that familiar surroundings, routines and relationships make a real difference to how someone feels day to day, and we try to build our support around that rather than asking people to fit around us. We know that inviting a care worker into your home, or into the home of someone you love, is not a small thing. It takes trust, and we take that seriously. We aim to be consistent, honest and straightforward with the people we support and their families, and we communicate openly rather than leaving people to chase us for answers. We were last inspected by the Care Quality Commission and received an overall rating of requires improvement. We want to be upfront about that. We have been working through the feedback from that inspection and making changes to how we operate. We are committed to getting things right, and we would rather be honest with prospective clients about where we are in that process than gloss over it. If you are looking for home care support in Grays or Thurrock and want to talk through what we can offer, we would genuinely welcome that conversation. We are happy to answer questions and to help you work out whether we are the right fit for you or your family member.
Care provided at EXCELCARETV
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 18 May 2021
Read the full inspection report on the CQC website.
Common questions about EXCELCARETV
Where is EXCELCARETV located?
EXCELCARETV is a home care agency based in Grays, Thurrock (RM20 3JT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does EXCELCARETV provide?
EXCELCARETV is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is EXCELCARETV's CQC rating?
EXCELCARETV is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 18 May 2021. You can read the full CQC report from the link on this page.
Does EXCELCARETV provide dementia care?
Yes. EXCELCARETV supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about EXCELCARETV
Can they support someone living with dementia at home?
Yes. Yes. EXCELCARETV is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. EXCELCARETV covers roughly 10 miles from Grays.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
EXCELCARETV has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from EXCELCARETV. Actual fees depend on the room, the level of care and how it is funded.
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