Astor Care and Nursing Agency
Astor Care and Nursing Agency is a home care agency in Woking, Surrey (GU21 2EP). It holds a CQC rating of Good.
About Astor Care and Nursing Agency
At Astor Care and Nursing Agency, we provide home care support to people living in Woking and the surrounding areas of Surrey. Our work centres on helping individuals remain in the comfort and familiarity of their own homes, with the right level of support tailored to their personal circumstances. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We also support people managing eating disorders and those recovering from alcohol or drug misuse. We take each person as an individual, and we put real thought into matching the right carer to each client so that relationships can develop naturally over time. Our most recent inspection by the Care Quality Commission resulted in an overall rating of Good, which reflects the standard of care our team works hard to maintain every day. We are proud of that outcome, though we are always looking at how we can continue to improve and respond to the people we support. We understand that inviting someone into your home, or into the home of a loved one, is a significant decision. We do not take that trust lightly. From the first conversation, we aim to listen carefully, answer questions honestly, and make sure that anyone considering our support feels informed and comfortable before anything is agreed. Home care looks different for everyone. For some people it means help with daily routines and personal care. For others it means companionship, support with medication, or assistance following a hospital discharge. Whatever the need, we are here to have a genuine conversation about how we can help. If you would like to find out more about what we offer, we would be very happy to hear from you.
Care provided at Astor Care and Nursing Agency
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 12 February 2020
Read the full inspection report on the CQC website.
How Astor Care and Nursing Agency compares in Woking
Measured against the 29 home care agencies registered in Woking.
- CQC rating
- Good. 16 of the 29 agencies (55%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 12 February 2020. 11 of the 29 agencies have published a newer inspection report since.
- Registered
- January 2011. One of the longer established agencies. 28 of the 29 registered more recently.
- Provider
- One service. Timeless Resources Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Woking.
The local picture: Woking
What the numbers say about home care in Woking, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 9,600. Rising to 11,000 by 2035, up 14%
- People aged 85 and over: 2,900. Rising to 4,000 by 2035, up 40%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 21%
- Dementia diagnosis rate: 77%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 3 opened, 1 closed. 28 registered today.
- Choice of agencies: 195 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Astor Care and Nursing Agency
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 24 January 2011, so 15 years.
- Run by
- Timeless Resources Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Astor Care and Nursing Agency
Where is Astor Care and Nursing Agency located?
Astor Care and Nursing Agency is a home care agency based in Woking, Surrey (GU21 2EP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Astor Care and Nursing Agency provide?
Astor Care and Nursing Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Astor Care and Nursing Agency's CQC rating?
Astor Care and Nursing Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 February 2020. You can read the full CQC report from the link on this page.
Does Astor Care and Nursing Agency provide dementia care?
Yes. Astor Care and Nursing Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Astor Care and Nursing Agency
Can they support someone living with dementia at home?
Yes. Yes. Astor Care and Nursing Agency is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Astor Care and Nursing Agency covers roughly 10 miles from Woking.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Astor Care and Nursing Agency has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Astor Care and Nursing Agency. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Astor Care and Nursing Agency
Dementia Care at Astor Care and Nursing Agency
Continuity is the whole game in dementia care at home, because a stranger at the door undoes a good deal of careful work. Dementia care is one of the registrations held by Astor Care and Nursing Agency. Remaining at home keeps the rooms familiar, though the cooker, the stairs and the front door warrant a fresh assessment as the illness progresses. Ask how carers handle distress, refusal of help and repeated questions, and how those episodes are written up. It is reasonable to ask what dementia training the staff have had and when it was last refreshed. Decide early how the package would change if someone stopped being safe on their own.
Home Care at Astor Care and Nursing Agency
In the South East, care at home is expensive enough that the comparison with a care home needs doing properly before a package grows. Astor Care and Nursing Agency in Woking holds a home care registration. Visits typically run between half an hour and an hour, from a single morning call up to four a day. Rates in the region commonly fall between £29 and £35 an hour, among the highest anywhere in England. The agency was rated good at its last inspection in February 2020, which is now several years old. Ask for the terms of business, the minimum visit length, and how the schedule can be varied.
Older Person Care at Astor Care and Nursing Agency
Older people tend to ask for help with specific things rather than wholesale care, whether that is the bath, the stairs, the tablets or the shopping. Astor Care and Nursing Agency is registered for older person care. A visit covers washing and dressing, medication prompts, a meal and the company that is often the least discussed part of it. Surrey County Council can assess needs and finances and may contribute to a package where someone qualifies. Ask how calls are timed, how consistent the carers will be, and what the agency does when somebody cannot attend. Night and evening availability is worth confirming separately.
Mental Health at Astor Care and Nursing Agency
Routine and privacy do much of the work where an adult is living with a mental health condition, alongside medication managed without fuss. Mental health falls within the registration held by Astor Care and Nursing Agency. Ask what experience carers have, how concerns are escalated outside office hours, and how the agency coordinates with community mental health teams.
Visual and Hearing Impairment at Astor Care and Nursing Agency
For a person with little sight, a moved chair is a hazard, and for a person with little hearing, a carer speaking from the hallway is simply absent. Astor Care and Nursing Agency is registered to support visual and hearing impairment. Families should ask how communication preferences are recorded and how an unfamiliar carer is briefed before the first visit.
Younger Adults at Astor Care and Nursing Agency
Younger disabled adults generally want support that is unobtrusive and fits a life already in progress, not a timetable borrowed from a care home. Astor Care and Nursing Agency is registered to support younger adults. Ask how far visit times can flex, whether help with work, study or activities is included, and how quickly a plan can be revised.
Learning Disability and Autism at Astor Care and Nursing Agency
Support for an adult with a learning disability or autism should widen the day rather than fill it, keeping routines steady and sensory demands manageable. Astor Care and Nursing Agency is registered for learning disability and autism. Councils commission most of this support against a written plan with reviews, so ask when the last review happened and who contributed.
Physical Disability at Astor Care and Nursing Agency
Personal care for a physically disabled adult works best where the equipment is right and the carer knows how to use it without taking over. Physical disability is among the categories Astor Care and Nursing Agency is registered for. Ask who arranges an occupational therapy assessment, whether carers will use what is already fitted, and how tasks needing two carers are staffed.
Explore more
More home care in Woking
Browse all home care in Woking.