Charlotte's Compassionate Care Services
Charlotte's Compassionate Care Services is a home care agency in Sunbury-on-thames, Surrey (TW16 5AD). It holds a CQC rating of Requires Improvement.
About Charlotte's Compassionate Care Services
We at Charlotte's Compassionate Care are proud to provide dedicated home care across Sunbury-on-Thames, supporting older people to live well and safely in the place they know best: their own homes. Our focus is on warm, person-centred care that honours each individual's routines, preferences, and independence. Operating across the TW postcode area and the wider Surrey community, our team is well placed to support families throughout Sunbury-on-Thames and the surrounding South East neighbourhoods. Because our care comes to you, the environment is always one of familiarity and comfort, whether that is a long-loved family home, a quiet bungalow, or a flat close to local shops and green spaces. We work around the rhythms of each household, fitting our visits to suit the person at the heart of the care. Our specialism lies in older person care delivered through thoughtful, reliable home visits. In practice, this means we support residents with the everyday essentials that help life feel manageable and dignified: assistance with personal care, help with medication reminders, support around mealtimes, mobility encouragement, companionship, and the gentle reassurance of a familiar face arriving at the door. For families, this offers something invaluable: the confidence that a loved one is not only safe and well cared for, but also genuinely known by the people supporting them. We listen carefully to relatives, share updates openly, and aim to be a steady, trusted presence during what can be an emotional chapter for any family. The Care Quality Commission, following its inspection in December 2022, awarded us an overall rating of Requires Improvement, with Good ratings in the Caring and Responsive domains, and Requires Improvement in Safe, Effective, and Well-led. We are honest about what this means. The Good ratings reflect what residents and families consistently tell us: that our team is kind, attentive, and quick to respond to changing needs. The areas marked for improvement are ones we take seriously, and we are committed to strengthening our practices in safety, effectiveness, and leadership so that every aspect of our care meets the high standard our community deserves. Transparency matters to us, and we welcome conversations with families about the steps we are taking. If you are exploring home care options for a parent, partner, or relative in Sunbury-on-Thames, we warmly invite you to get in touch. Choosing care is rarely a simple decision, and we are here to listen without pressure, answer your questions honestly, and help you understand whether our support could be the right fit for your loved one. Whatever path you choose, we wish you and your family clarity, comfort, and peace of mind.
Care provided at Charlotte's Compassionate Care Services
- Covers approximately 10 miles
- Last CQC inspection: 14 December 2022
Read the full inspection report on the CQC website.
Common questions about Charlotte's Compassionate Care Services
Where is Charlotte's Compassionate Care Services located?
Charlotte's Compassionate Care Services is a home care agency based in Sunbury-on-thames, Surrey (TW16 5AD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Charlotte's Compassionate Care Services provide?
Charlotte's Compassionate Care Services is registered to provide care in people’s own homes, with support that includes Older person care. The full list of services is shown on this page.
What is Charlotte's Compassionate Care Services's CQC rating?
Charlotte's Compassionate Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 14 December 2022. You can read the full CQC report from the link on this page.
Questions families ask about Charlotte's Compassionate Care Services
Can they support someone living with dementia at home?
No. Charlotte's Compassionate Care Services Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Charlotte's Compassionate Care Services Ltd covers roughly 10 miles from Sunbury-on-thames.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Charlotte's Compassionate Care Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Charlotte's Compassionate Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Sunbury-on-thames
Browse all home care in Sunbury-on-thames.