Apex Prime Care - North West
Apex Prime Care - North West is a home care agency in Sunbury-on-Thames, Surrey (TW16 6RX). It holds a CQC rating of Good.
About Apex Prime Care - North West
We at Apex Prime Care North West Surrey are proud to deliver compassionate home care across Sunbury on Thames and the surrounding communities of North West Surrey. As a trusted home care agency, we bring professional support directly into the place people know best: their own home. Operating from the TW postcode area, our team covers Sunbury on Thames and neighbouring towns throughout North West Surrey, allowing us to respond quickly and build genuine, lasting relationships with the people we support. Familiar surroundings, treasured belongings, and the comfort of a cherished routine all play an important role in wellbeing, and home care allows our clients to retain that sense of independence whilst receiving the help they need. Our specialisms reflect the diverse needs of the community we serve. We provide attentive older person care, supporting those who wish to remain living independently with assistance tailored to their daily routines. For families navigating a diagnosis of dementia, our team offers patient, person centred support that focuses on dignity, reassurance, and meaningful connection. We also support adults with learning disabilities and autism, working alongside each individual to promote choice, confidence, and inclusion in everyday life. For those living with mental health conditions, we provide sensitive, consistent care that helps to build stability and trust over time. Our experience extends to supporting people with physical disabilities, as well as those with visual or hearing impairments, ensuring that practical adaptations and considerate communication are at the heart of every visit. We also welcome younger adults who require tailored support to live the life they choose, with the freedom to pursue their goals and interests. In practice, this means our care is never one size fits all. We take time to understand each person, their history, their preferences, and the things that matter most to them and their family. Whether the need is for help with personal care, medication support, meal preparation, companionship, or more complex assistance, we approach every visit with warmth and professionalism. For families, this brings genuine peace of mind, knowing that a familiar, capable team is providing reliable support to their loved one. Our most recent inspection by the Care Quality Commission, carried out in July 2022, awarded us an overall rating of Good, with Good ratings across all five domains: safe, effective, caring, responsive, and well led. This consistent recognition reflects our ongoing commitment to safe practice, effective outcomes, genuine kindness, responsive support, and strong leadership. It is a standard we work hard to uphold and continually build upon. Choosing care for someone you love is a significant decision, and we understand the weight of that choice. If you are exploring home care options in Sunbury on Thames or the wider North West Surrey area, we would be delighted to speak with you, listen to your situation, and explain how we can help. Please get in touch with our team to begin a conversation. We are here to support you and your family every step of the way.
Care provided at Apex Prime Care - North West
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 23 July 2022
Read the full inspection report on the CQC website.
How Apex Prime Care - North West Surrey compares in Spelthorne
Measured against the 18 home care agencies registered in Spelthorne.
- CQC rating
- Good. 9 of the 18 agencies (50%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 23 July 2022. 4 of the 18 agencies have published a newer inspection report since.
- Registered
- May 2021. 9 of the 18 agencies registered more recently.
- Provider
- 15 services. Apex Prime Care Ltd runs 15 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Spelthorne.
The local picture: Spelthorne
What the numbers say about home care in Spelthorne, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
- People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
- Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 1 closed. 17 registered today.
- Choice of agencies: 460 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Apex Prime Care - North West Surrey
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 13 May 2021, so 5 years.
- Run by
- Apex Prime Care Ltd, which runs 15 adult social care services in England. 10 of the 13 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Apex Prime Care - North West
Where is Apex Prime Care - North West located?
Apex Prime Care - North West is a home care agency based in Sunbury-on-Thames, Surrey (TW16 6RX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Apex Prime Care - North West provide?
Apex Prime Care - North West is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Apex Prime Care - North West's CQC rating?
Apex Prime Care - North West is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 July 2022. You can read the full CQC report from the link on this page.
Does Apex Prime Care - North West provide dementia care?
Yes. Apex Prime Care - North West supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Apex Prime Care - North West
Can they support someone living with dementia at home?
Yes. Yes. Apex Prime Care - North West Surrey is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Apex Prime Care - North West Surrey covers roughly 10 miles from Sunbury-on-Thames.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Apex Prime Care - North West Surrey has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Apex Prime Care - North West Surrey. Actual fees depend on the room, the level of care and how it is funded.
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