Primrose Healthcare Services
Primrose Healthcare Services is a home care agency in Redhill, Surrey (RH1 5BX). It holds a CQC rating of Good.
About Primrose Healthcare Services
Primrose Healthcare supports adults in their own homes in Redhill and the surrounding part of Surrey. We work with older people and younger adults, people living with dementia, adults with learning disabilities and autism, people managing mental health conditions, people with physical disabilities and people with sight or hearing loss. We also support people with eating disorders and people affected by alcohol or drug misuse. Our visits cover personal care, medicines, meals, the household, shopping and getting out and about, arranged around the times that suit the person rather than the times that suit a rota. Some people want one brief call each morning. Others need several visits a day, or longer stretches of support, and for some the company matters as much as the tasks. Continuity is what makes home care work. Being helped with personal care by somebody you have never met is genuinely difficult, and for anybody living with dementia an unfamiliar face can unsettle an entire morning, so we keep the team around each person small and give notice when a change is unavoidable. Our most recent overall rating from the Care Quality Commission is good. What sits behind that is unglamorous: arriving when we said we would, sending people who already know you, and training our care workers properly before they start.
Care provided at Primrose Healthcare Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 16 March 2026
Read the full inspection report on the CQC website.
How Primrose Healthcare Services Limited compares in Reigate and Banstead
Measured against the 41 home care agencies registered in Reigate and Banstead.
- CQC rating
- Good. 25 of the 41 agencies (61%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 16 March 2026. 6 of the 41 agencies have published a newer inspection report since.
- Registered
- July 2018. 27 of the 41 agencies registered more recently.
- Provider
- One service. Primrose Healthcare Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Reigate and Banstead.
The local picture: Reigate and Banstead
What the numbers say about home care in Reigate and Banstead, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,600. Rising to 18,300 by 2035, up 18%
- People aged 85 and over: 4,700. Rising to 7,000 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 2,100. Rising to 2,700 by 2035, up 27%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 3 opened, 2 closed. 38 registered today.
- Choice of agencies: 328 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Primrose Healthcare Services Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 4 July 2018, so 8 years.
- Run by
- Primrose Healthcare Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Primrose Healthcare Services
Where is Primrose Healthcare Services located?
Primrose Healthcare Services is a home care agency based in Redhill, Surrey (RH1 5BX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Primrose Healthcare Services provide?
Primrose Healthcare Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Primrose Healthcare Services's CQC rating?
Primrose Healthcare Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 March 2026. You can read the full CQC report from the link on this page.
Does Primrose Healthcare Services provide dementia care?
Yes. Primrose Healthcare Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Primrose Healthcare Services
Can they support someone living with dementia at home?
Yes. Yes. Primrose Healthcare Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Primrose Healthcare Services Limited covers roughly 10 miles from Redhill.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Primrose Healthcare Services Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Primrose Healthcare Services Limited. Actual fees depend on the room, the level of care and how it is funded.
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