and Hants Domiciliary Care Agency
and Hants Domiciliary Care Agency is a home care agency in Hindhead, Surrey (GU26 6BN). It holds a CQC rating of Good.
About and Hants Domiciliary Care Agency
We at Surrey and Hants Domiciliary Care Agency are proud to provide trusted home care across Hindhead and the surrounding Surrey communities, supporting people to live well and safely in the place they know best: their own home. Based in the GU postcode area of Hindhead, our team works throughout the local neighbourhoods, reaching residents in their own familiar surroundings. Rather than asking people to adjust to a new environment, we bring compassionate, professional support directly to the front door, allowing each person we care for to remain comfortably at home, close to family, friends, neighbours, and the routines that bring them comfort and confidence. Our specialisms reflect the diverse needs of the people we support. We provide dedicated older person care, helping individuals maintain independence as their needs evolve, and home care tailored to the rhythm of daily life. We also support adults living with learning disabilities and autism, those with physical disabilities, and people with visual or hearing impairments. We extend our support to younger adults too, recognising that care needs can arise at any stage of life and should always be delivered with dignity, patience, and respect. In practice, this means our care is never one size fits all. For an older person, support might focus on companionship, mobility, medication prompts, and help with personal care that protects dignity at every step. For someone with a learning disability or autism, it might mean consistent, familiar faces who understand routines and communication preferences. For a person with sensory impairment, it means adapting how we communicate and ensuring the home environment feels safe and navigable. For families, it means knowing that a thoughtful, capable team is genuinely listening and responding to what matters most. Our most recent inspection by the Care Quality Commission awarded us an overall rating of Good, with Good ratings across every domain assessed: Safe, Effective, Caring, Responsive, and Well-led. This consistent picture reflects a commitment that runs through every visit we make, the assurance that care is delivered safely, that outcomes genuinely improve daily life, that warmth sits at the heart of every interaction, that we adapt thoughtfully when needs change, and that strong leadership underpins it all. If you are exploring home care options for someone you love in Hindhead or the wider Surrey and Hampshire area, we warmly invite you to get in touch. Choosing care is a significant decision, and we are here to listen, answer your questions, and help you feel confident about the next step. Whatever your circumstances, you will find a team ready to support your family with kindness, professionalism, and genuine understanding.
Care provided at and Hants Domiciliary Care Agency
- Older person care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 31 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Surrey and Hants Domiciliary Care Agency. Report published 31 December 2019.
Safe
People told inspectors they felt safe and that there were enough staff to support them. People had a regular team of staff who arrived on time. The provider had systems to check risks and to learn from any mistakes.
Effective
Staff had received essential training. Feedback from people showed that staff knew the best way to support them. People were asked for their consent to their care and were supported to make their own decisions.
Caring
People told inspectors they were happy with their care and felt relaxed with staff. They said they were treated with kindness. People said they had no concerns about their dignity and privacy being respected in their own homes.
Responsive
People said their needs were met and that they were offered choice in the way their care was delivered. Support was planned and organised around each person. It focused on giving people chances to gain new skills and become more independent.
Well-led
The provider had systems to measure and monitor the quality of the service and to drive improvement. People told inspectors they thought the service was well managed.
What people told the inspectors
People told inspectors they were happy with their care, felt safe and felt well supported. Relatives also shared their views of the service.
The care is really good, I can’t fault them. A relative of a person using the service
Since the last inspection
Rated Good in December 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 31 December 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 12 January 2017: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Surrey and Hants Domiciliary Care Agency compares in Waverley
Measured against the 31 home care agencies registered in Waverley.
- CQC rating
- Good. 23 of the 31 agencies (74%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 31 December 2019. 18 of the 31 agencies have published a newer inspection report since.
- Registered
- June 2014. One of the longer established agencies. 25 of the 31 registered more recently.
- Provider
- 279 services. Voyage 1 Limited runs 279 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Waverley.
The local picture: Waverley
What the numbers say about home care in Waverley, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 29 registered today.
- Choice of agencies: 91 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Surrey and Hants Domiciliary Care Agency
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 3 June 2014, so 12 years.
- Run by
- Voyage 1 Limited, which runs 279 adult social care services in England. 240 of the 264 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about and Hants Domiciliary Care Agency
Where is and Hants Domiciliary Care Agency located?
and Hants Domiciliary Care Agency is a home care agency based in Hindhead, Surrey (GU26 6BN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does and Hants Domiciliary Care Agency provide?
and Hants Domiciliary Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is and Hants Domiciliary Care Agency's CQC rating?
and Hants Domiciliary Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 31 December 2019. You can read the full CQC report from the link on this page.
Questions families ask about and Hants Domiciliary Care Agency
Can they support someone living with dementia at home?
No. Surrey and Hants Domiciliary Care Agency does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Surrey and Hants Domiciliary Care Agency covers roughly 10 miles from Hindhead.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Surrey and Hants Domiciliary Care Agency has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Surrey and Hants Domiciliary Care Agency. Actual fees depend on the room, the level of care and how it is funded.
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