Home Instead
Home Instead is a home care agency in Epsom, Surrey (KT18 5AX). It holds a CQC rating of Outstanding.
About Home Instead
We at Home Instead are proud to provide compassionate home care across Epsom and the wider Surrey community, supporting older people and adults of all ages to live well in the comfort of their own homes. Based in the KT postcode area, our team works throughout Epsom and its surrounding neighbourhoods, bringing trusted, personalised care directly to the doorsteps of those who need it. Choosing home care means your loved one can remain in the familiar surroundings they cherish, amongst their own memories, routines, and community, whilst receiving the thoughtful support that makes daily life easier and safer. Our care is shaped around the individual. We support older people who value a little extra help to maintain their independence, and we provide specialist dementia care delivered with patience, understanding, and a deep respect for each person's life story. For adults living with learning disabilities or autism, we offer care that honours individuality and promotes confidence in everyday routines. We also support people with mental health needs, physical disabilities, and visual or hearing impairments, as well as younger adults who benefit from tailored care at home. In practice, this means families can trust that whatever the circumstances, the support provided is matched carefully to their loved one's preferences, abilities, and goals. For families, this approach offers genuine peace of mind. You can be confident that the person you love is being looked after by a team who take the time to truly know them, building relationships founded on warmth, dignity, and consistency. Whether the need is companionship, help with personal care, support around the home, or more complex care needs, our approach remains centred on the wellbeing of the individual and the reassurance of those who care about them. We are honoured to hold an Outstanding overall rating from the Care Quality Commission, following our most recent inspection in January 2021. Within that rating, we were recognised as Outstanding in both the Caring and Well-led domains, and rated Good in Safe, Effective, and Responsive. For families, an Outstanding rating reflects care that goes beyond expectations: a culture of kindness, strong leadership, and a genuine commitment to the people we support. It is a recognition we take great pride in, and one we work every day to uphold. If you are exploring care options for a parent, partner, or loved one in Epsom or the surrounding Surrey area, we warmly invite you to get in touch. Choosing the right care is one of the most important decisions a family can make, and we are here to listen, to answer your questions, and to help you find a way forward that feels right for everyone involved.
Care provided at Home Instead
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 24 January 2017
Read the full inspection report on the CQC website.
Common questions about Home Instead
Where is Home Instead located?
Home Instead is a home care agency based in Epsom, Surrey (KT18 5AX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead provide?
Home Instead is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Home Instead's CQC rating?
Home Instead is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 24 January 2017. You can read the full CQC report from the link on this page.
Does Home Instead provide dementia care?
Yes. Home Instead supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead
Can they support someone living with dementia at home?
Yes. Yes. Home Instead is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead covers roughly 10 miles from Epsom.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Home Instead has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Home Instead. Actual fees depend on the room, the level of care and how it is funded.
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