Guarantee Care Services
Guarantee Care Services is a home care agency in Epsom, Surrey (KT18 5AD). It holds a CQC rating of Good.
About Guarantee Care Services
Guarantee Care provides care and support in people's own homes across Epsom and the surrounding parts of Surrey. We help people stay where they are settled, with support arranged around the household rather than around a timetable. We visit older people and younger adults, with packages running from one short daily call to substantial support built around complex needs. Visits cover personal care, medication, meals, shopping, laundry and household tasks, and for many of the people we see, reliable company as well. We support people living with dementia, adults with learning disabilities and autistic adults, people managing mental health conditions, people with physical disabilities and people living with sight or hearing loss. Each of those asks something different of us in how we communicate and how we plan a visit, so we learn what suits the individual instead of applying a standard approach. Care begins with an assessment at home and an honest conversation about what would genuinely help. The plan belongs to the person, and it changes as their needs change rather than waiting for a review date. We build continuity into the rota, because familiar carers notice small changes early and people should not have to keep explaining their own routine. Our most recent overall rating from the Care Quality Commission is good. Please contact us if you would like to talk about support at home.
Care provided at Guarantee Care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 6 July 2021
Read the full inspection report on the CQC website.
How Guarantee Care Services Ltd compares in Epsom and Ewell
Measured against the 21 home care agencies registered in Epsom and Ewell.
- CQC rating
- Good. 18 of the 21 agencies (86%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 6 July 2021. 14 of the 21 agencies have published a newer inspection report since.
- Registered
- October 2018. 11 of the 21 agencies registered more recently.
- Provider
- One service. Guarantee Care Services Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Epsom and Ewell.
The local picture: Epsom and Ewell
What the numbers say about home care in Epsom and Ewell, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 8,100. Rising to 8,900 by 2035, up 9%
- People aged 85 and over: 2,200. Rising to 3,100 by 2035, up 41%
- Living with dementia, aged 65 and over (estimate): 1,000. Rising to 1,200 by 2035, up 18%
- Dementia diagnosis rate: 62%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 0 closed. 20 registered today.
- Choice of agencies: 575 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Guarantee Care Services Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 4 October 2018, so 8 years.
- Run by
- Guarantee Care Services Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Guarantee Care Services
Where is Guarantee Care Services located?
Guarantee Care Services is a home care agency based in Epsom, Surrey (KT18 5AD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Guarantee Care Services provide?
Guarantee Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Guarantee Care Services's CQC rating?
Guarantee Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 July 2021. You can read the full CQC report from the link on this page.
Does Guarantee Care Services provide dementia care?
Yes. Guarantee Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Guarantee Care Services
Can they support someone living with dementia at home?
Yes. Yes. Guarantee Care Services Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Guarantee Care Services Ltd covers roughly 10 miles from Epsom.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Guarantee Care Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Guarantee Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
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