Caremark (Spelthorne and Runnymede)
Caremark (Spelthorne and Runnymede) is a home care agency in Egham, Surrey (TW20 9HN). It holds a CQC rating of Good.
About Caremark (Spelthorne and Runnymede)
At Caremark Spelthorne and Runnymede, we provide home care to people living in Egham and the surrounding areas of Surrey, supporting individuals to remain in the comfort and familiarity of their own homes for as long as they wish. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We also support people who are managing challenges related to alcohol or drug misuse. Our aim is straightforward: to understand each person as an individual and to provide care that genuinely fits around their life, their routines, and their preferences. We are proud to hold a rating of "Good" from the Care Quality Commission, which reflects the consistency and thoughtfulness our team brings to every visit. Being regulated and inspected gives the people we support, and their families, confidence that we take our responsibilities seriously and that we are always looking at how we can do things better. Home care means something different to everyone. For some people it is a little help with daily tasks; for others it is more regular, hands on support that enables them to live safely and with dignity. Whatever that looks like for you or your loved one, we take the time to listen properly before anything is agreed or put in place. We know that inviting someone into your home requires trust, and we do not take that lightly. Our team is carefully selected and well supported, because we believe that the quality of care someone receives is directly connected to how valued and prepared our staff feel in their roles. If you would like to find out more about how we might be able to help, we would be very glad to hear from you.
Care provided at Caremark (Spelthorne and Runnymede)
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 29 August 2019
Read the full inspection report on the CQC website.
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Common questions about Caremark (Spelthorne and Runnymede)
Where is Caremark (Spelthorne and Runnymede) located?
Caremark (Spelthorne and Runnymede) is a home care agency based in Egham, Surrey (TW20 9HN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Caremark (Spelthorne and Runnymede) provide?
Caremark (Spelthorne and Runnymede) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Caremark (Spelthorne and Runnymede)'s CQC rating?
Caremark (Spelthorne and Runnymede) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 August 2019. You can read the full CQC report from the link on this page.
Does Caremark (Spelthorne and Runnymede) provide dementia care?
Yes. Caremark (Spelthorne and Runnymede) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Caremark (Spelthorne and Runnymede)
Can they support someone living with dementia at home?
Yes. Yes. Caremark (Spelthorne and Runnymede) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Caremark (Spelthorne and Runnymede) covers roughly 10 miles from Egham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Caremark (Spelthorne and Runnymede) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Caremark (Spelthorne and Runnymede). Actual fees depend on the room, the level of care and how it is funded.
More about the care at Caremark (Spelthorne and Runnymede)
Dementia Care at Caremark (Spelthorne and Runnymede)
Patience and repetition, rather than any particular method, are what dementia care at home actually demands. Caremark (Spelthorne and Runnymede) is registered to provide dementia care. Ask what dementia training carers complete and how a consistent rota is maintained. Find out how staff respond to agitation, to the same question asked repeatedly, and to refusal of personal care. As needs grow, establish how extra calls are arranged and what is regarded as the limit of safe home support. Honest limits set early are the mark of a good provider.
Home Care at Caremark (Spelthorne and Runnymede)
Among the reasons home care suits most people first is that it leaves everything else in life untouched. Caremark (Spelthorne and Runnymede) provides home care in Egham and the surrounding part of Surrey. Inspectors rated the service good in August 2019, which is some years back, so current feedback is worth gathering. Surrey County Council assesses need and contributes to the cost for those who qualify. Those paying privately should expect figures of 29 to 35 pounds an hour. Ask about minimum visit lengths, how late calls are communicated, and who answers the telephone at night.
Older Person Care at Caremark (Spelthorne and Runnymede)
Deciding how much help an older relative needs is easier once you separate what is unsafe from what is merely harder than it was. Caremark (Spelthorne and Runnymede) is registered for older person care. Typical visits cover washing, dressing, medication prompts and meals, with longer calls allowing for conversation. Ask who assesses the need, how the plan is recorded, and how often it is reviewed. Press for detail on continuity of carers and on evening, weekend and bank holiday cover. South East hourly rates commonly fall between 29 and 35 pounds.
Mental Health at Caremark (Spelthorne and Runnymede)
A care service that comes and goes unpredictably makes mental health harder to manage. Caremark (Spelthorne and Runnymede) holds a mental health registration. Ask what experience the team has, how carers respond when someone is unwell, and what out of hours arrangements exist.
Visual and Hearing Impairment at Caremark (Spelthorne and Runnymede)
Clear speech, a steady environment and working aids are the three things that make visits useful where sight or hearing is poor. Caremark (Spelthorne and Runnymede) is registered for visual and hearing impairment. Families should ask how these preferences are recorded and how new carers are briefed.
Younger Adults at Caremark (Spelthorne and Runnymede)
Nobody under 65 wants their diary dictated by a care rota. Caremark (Spelthorne and Runnymede) is registered to support younger adults. Ask how flexible the timings are, how much notice is needed to change them, and how carers are matched.
Learning Disability and Autism at Caremark (Spelthorne and Runnymede)
Support here should be measured by independence gained rather than tasks completed. Caremark (Spelthorne and Runnymede) is registered for learning disability and autism support. Ask how the plan is written with the person, how sensory needs are recorded, and how often the council reviews it.
Physical Disability at Caremark (Spelthorne and Runnymede)
Independence is usually possible with the right equipment and enough hands at the right moments. Caremark (Spelthorne and Runnymede) is registered in this area. Ask how transfers are assessed, whether double handed visits can be provided, and how the agency works with occupational therapists.
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