Triple Care Healthcare Services
Triple Care Healthcare Services is a home care agency in Dorking, Surrey (RH4 1SJ). It holds a CQC rating of Good.
About Triple Care Healthcare Services
Triple Care Healthcare supports people across Dorking and the surrounding part of Surrey in their own homes. Our work covers a broad range of needs, and we plan each person's support around their own routines rather than around a standard package. We support older people with the everyday tasks that have become harder, and people living with dementia, where a familiar carer and a calm pace matter more than anything on paper. We work with adults who have a learning disability and with autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss. We also support younger adults and people in recovery from alcohol or drug misuse, and we do that work without judgement and without assuming we already know somebody's story. Being properly known is what makes this work. A carer who knows a person well notices the flat mood or the untouched meal that turns out to be the first sign of something, and that is how problems get caught early rather than late. Our most recent overall rating from the Care Quality Commission is good. We treat that as a baseline. If you are considering care at home in this area, we are glad to talk it through honestly.
Care provided at Triple Care Healthcare Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 11 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Triple Care Healthcare Services. Report published 11 December 2019.
Safe
People told inspectors they felt safe with staff. Staff understood how to keep people safe from harm, including managing risk without taking away people's rights. Where needed, staff managed medicines safely. There were enough staff, and people said staff arrived on time and stayed for the full visit.
Effective
Staff had training and supervision to keep up to date and to have the skills to meet people's needs. Staff worked with other health care agencies to help people stay healthy. People were supported to have choice and control, in the least restrictive way possible.
Caring
People told inspectors that staff were kind and took time to get to know them as individuals. People were involved in day to day decisions about their care.
Responsive
Care plans gave staff enough information to provide support that met people's preferences. Inspectors made a recommendation to add more detail to end of life care plans, so staff better understand people's religious or faith based needs. Complaints were responded to in a positive way, and changes were made to address the concerns.
Well-led
Quality monitoring systems were in place. The provider carried out audits to help them check and improve people's experiences. People told inspectors they felt the service was well managed.
What people told the inspectors
People were positive about the support and care they received from staff. People told inspectors they felt safe and that the service was well managed.
Since the last inspection
Rated Good in December 2019, up from Requires improvement.
Safe moved from Requires improvement to Good; Effective moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Caring is still Good; Responsive is still Good.
- 24 October 2019: Routine inspection
- 19 September 2018: Routine inspection
- Date not held: The inspection we identified three breaches of the
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Triple Care Healthcare Services compares in Mole Valley
Measured against the 26 home care agencies registered in Mole Valley.
- CQC rating
- Good. 14 of the 26 agencies (54%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 11 December 2019. 14 of the 26 agencies have published a newer inspection report since.
- Registered
- April 2017. One of the longer established agencies. 20 of the 26 registered more recently.
- Provider
- 2 services. Triple Care Healthcare Services Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Mole Valley.
The local picture: Mole Valley
What the numbers say about home care in Mole Valley, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 12,100. Rising to 13,900 by 2035, up 15%
- People aged 85 and over: 3,600. Rising to 5,200 by 2035, up 44%
- Living with dementia, aged 65 and over (estimate): 1,600. Rising to 2,000 by 2035, up 23%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 0 closed. 22 registered today.
- Choice of agencies: 215 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Triple Care Healthcare Services
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 6 April 2017, so 9 years.
- Run by
- Triple Care Healthcare Services Limited, which runs 2 adult social care services in England. All 1 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Triple Care Healthcare Services
Where is Triple Care Healthcare Services located?
Triple Care Healthcare Services is a home care agency based in Dorking, Surrey (RH4 1SJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Triple Care Healthcare Services provide?
Triple Care Healthcare Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Triple Care Healthcare Services's CQC rating?
Triple Care Healthcare Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 December 2019. You can read the full CQC report from the link on this page.
Does Triple Care Healthcare Services provide dementia care?
Yes. Triple Care Healthcare Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Triple Care Healthcare Services
Can they support someone living with dementia at home?
Yes. Yes. Triple Care Healthcare Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Triple Care Healthcare Services covers roughly 10 miles from Dorking.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Triple Care Healthcare Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Triple Care Healthcare Services. Actual fees depend on the room, the level of care and how it is funded.
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