Priority Support and Care
Priority Support and Care is a home care agency in Staffordshire, Stoke-on-Trent (ST4 2LW).
About Priority Support and Care
We at Priority Support and Care are proud to offer trusted home care across Staffordshire, supporting individuals in the comfort and familiarity of their own homes throughout the Stoke-on-Trent area and the wider ST postcode region. Our mission is simple: to deliver compassionate, personalised care that helps people live well, safely, and independently where they feel most at ease. Home is where memories live, where routines feel natural, and where dignity flourishes. Rather than asking those we support to adapt to a new environment, we bring skilled and thoughtful care directly to their doorstep across the West Midlands. Whether we are visiting a family home in a quiet residential street or a flat in the heart of the community, we take the time to understand each person's surroundings, preferences, and daily rhythms, tailoring our support so it fits seamlessly into everyday life. Our team supports a broad range of individuals with varied needs, and we take great care to match the right approach to the right person. For older adults, we provide gentle, respectful assistance with daily living, companionship, and the practical tasks that can become more challenging over time. For those living with dementia, our approach is patient, calm, and consistent, focusing on maintaining familiarity, encouraging engagement, and offering reassurance to both the individual and their loved ones. Families often tell us that having a trusted carer visit regularly brings enormous peace of mind, knowing their relative is not only safe but genuinely cared about. We also support adults living with mental health needs, offering steady, non-judgemental encouragement that promotes wellbeing, routine, and confidence. For individuals with physical disabilities, our carers are trained to assist with mobility, personal care, and daily tasks in a way that always prioritises comfort, independence, and choice. We understand that visual or hearing impairments can shape how a person experiences the world, and we adapt our communication and support accordingly, ensuring every interaction feels clear, respectful, and empowering. Younger adults who benefit from tailored care at home will find in us a team that listens carefully and champions independence. We recognise that care is not one size fits all, and that a younger person's goals, social life, and aspirations look very different from those of an older adult. Our support is shaped around what matters most to each individual, whether that is building life skills, staying connected to the community, or simply having reliable help with day to day tasks. Across every specialism, our promise remains the same: consistent carers who take the time to build genuine relationships, thoughtful care plans developed in partnership with the person and their family, and an unwavering commitment to dignity, kindness, and respect. We believe that good home care is about far more than tasks on a checklist. It is about noticing the small things, sharing a friendly conversation, and being a reassuring presence in someone's week. As a newer presence within the regulated care landscape, Priority Support and Care is currently awaiting its first CQC inspection and rating. Whilst we do not yet have a published rating, we operate to the same rigorous standards expected of every registered provider in England, following the Care Quality Commission's principles around safety, effectiveness, caring practice, responsiveness, and strong leadership. We welcome open conversations with families about our policies, our training, and the values that guide our team every day, and we are always happy to share how we work to earn the trust placed in us. Choosing home care is a significant decision, and we understand that families often come to us during moments of worry, transition, or change. Please know that you do not have to navigate this alone. We are here to listen, to answer your questions honestly, and to help you consider what kind of support might work best for your loved one. Whether you are exploring a few hours of weekly companionship, regular personal care visits, or more comprehensive daily support, we would be del
Care provided at Priority Support and Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Priority Support and Care
Where is Priority Support and Care located?
Priority Support and Care is a home care agency based in Staffordshire, Stoke-on-Trent (ST4 2LW), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Priority Support and Care provide?
Priority Support and Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does Priority Support and Care provide dementia care?
Yes. Priority Support and Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Priority Support and Care
Can they support someone living with dementia at home?
Yes. Yes. Priority Support and Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Priority Support and Care covers roughly 10 miles from Staffordshire.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Priority Support and Care has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Priority Support and Care. Actual fees depend on the room, the level of care and how it is funded.
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