Austin Ben - Stoke
Austin Ben - Stoke is a home care agency in Newcastle under Lyme, Staffordshire (ST5 9QA). It holds a CQC rating of Good.
About Austin Ben - Stoke
We provide care at home around Newcastle under Lyme and Stoke, supporting older people and younger adults, including people living with dementia, people with mental health conditions, people with physical disabilities and people with visual or hearing impairments. Our part is practical. We arrange visits at the times that suit, help with washing and dressing, support with medication, a hand with meals, shopping and housework, assistance to move about the house safely, and company for somebody who spends too much of the week alone. Where needs are greater we arrange more frequent calls, and where they change we review the plan rather than leaving it as it was first agreed. What people really judge an agency on is whether carers arrive when they said they would and whether it is the same faces each week. We work at both. A carer who knows somebody notices when they are unwell, in pain or unusually withdrawn, and for people living with dementia a familiar and unhurried visit does more good than anything written down. Our carers are trained for the needs they are asked to meet and can reach senior colleagues for advice. Our most recent inspection by the Care Quality Commission rated us good overall. If you are looking into care at home for yourself or a relative, please get in touch for an honest conversation.
Care provided at Austin Ben - Stoke
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 8 March 2019
Read the full inspection report on the CQC website.
Common questions about Austin Ben - Stoke
Where is Austin Ben - Stoke located?
Austin Ben - Stoke is a home care agency based in Newcastle under Lyme, Staffordshire (ST5 9QA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Austin Ben - Stoke provide?
Austin Ben - Stoke is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Austin Ben - Stoke's CQC rating?
Austin Ben - Stoke is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 8 March 2019. You can read the full CQC report from the link on this page.
Does Austin Ben - Stoke provide dementia care?
Yes. Austin Ben - Stoke supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Austin Ben - Stoke
Can they support someone living with dementia at home?
Yes. Yes. Austin Ben - Stoke is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Austin Ben - Stoke covers roughly 10 miles from Newcastle under Lyme.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Austin Ben - Stoke has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Austin Ben - Stoke. Actual fees depend on the room, the level of care and how it is funded.
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