Sanctuary House
Sanctuary House is a home care agency in Southampton, Southampton (SO19 7NR).
About Sanctuary House
We at Sanctuary House are a dedicated home care agency proudly supporting individuals and families across Southampton and the wider SO postcode area. Our mission is simple: to bring compassionate, professional care directly into the place people love most, their own home. Being rooted in Southampton means we understand the rhythms of local life, from the quieter residential streets to the bustling neighbourhoods that make this part of the South East so special. Rather than asking those we support to adapt to an unfamiliar environment, we come to them, delivering care within the comfort, memories, and routines of their own four walls. Whether that home is a family house filled with grandchildren's photographs, a peaceful flat, or a lifelong residence brimming with treasured belongings, we believe familiar surroundings are one of the most powerful contributors to wellbeing. Our care offering has been thoughtfully shaped to meet a wide range of needs. We specialise in older person care, providing the everyday support that helps people maintain independence and dignity as they age. For families navigating the complexities of dementia care, our approach is patient, person centred, and rooted in genuine understanding. We know that dementia affects not only the individual but the whole family, and we work closely with loved ones to ensure consistency, reassurance, and calm. We also support adults living with mental health needs, offering steady, respectful care that promotes stability and confidence in daily living. Our work with younger adults reflects our belief that meaningful care is never one size fits all. Every person we support has their own story, ambitions, and preferences, and our team takes the time to listen, adapt, and build trusting relationships that endure. In practice, this means our care can span everything from companionship and help with daily routines to more involved personal care and specialist support. Families often tell us that the greatest relief comes not just from knowing practical tasks are handled, but from knowing their relative is truly seen and valued as an individual. We take that responsibility seriously, and we strive to be a reassuring presence in the lives of both those we care for and the loved ones who worry from afar. As a newer presence on the CareCompass directory, Sanctuary House is currently listed as Not Yet Rated by the Care Quality Commission. This simply reflects the stage of our regulatory journey and does not diminish the standards we hold ourselves to every single day. We are committed to transparency, continuous improvement, and delivering care that we would be proud to see our own family members receive. Families are always welcome to speak with us directly about our approach, our team, and how we ensure quality in every visit. Choosing home care is a deeply personal decision, and we recognise the courage and love behind that choice. If you are exploring options for yourself or someone dear to you in Southampton, we warmly invite you to reach out. We would be honoured to have a conversation, answer your questions, and explore how we might walk alongside your family with care that feels genuinely like home.
Care provided at Sanctuary House
- Older person care
- Dementia care
- Mental health care
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Sanctuary House
Where is Sanctuary House located?
Sanctuary House is a home care agency based in Southampton, Southampton (SO19 7NR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Sanctuary House provide?
Sanctuary House is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Younger adults care. The full list of services is shown on this page.
Does Sanctuary House provide dementia care?
Yes. Sanctuary House supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Sanctuary House
Can they support someone living with dementia at home?
Yes. Yes. Sanctuary House is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Sanctuary House covers roughly 10 miles from Southampton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Sanctuary House has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Sanctuary House. Actual fees depend on the room, the level of care and how it is funded.
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