Mass Home Care
Mass Home Care is a home care agency in Taunton, Somerset (TA2 6BD). It holds a CQC rating of Good.
About Mass Home Care
Mass Home Care supports people in and around Taunton to carry on living in their own homes, with as much or as little help as they need. We are a home care agency, so everything we do happens on someone else's territory, and we never forget that we are guests there. The people we visit are a broad group. We support older people and younger adults, people living with dementia, people with a learning disability or who are autistic, people managing mental health conditions, people with a physical disability or a visual or hearing impairment, and people living with an eating disorder or recovering from alcohol or drug misuse. That range means we cannot work from a single template. We agree a plan with each person, we review it when circumstances change, and we make sure the care workers who visit understand not just the tasks but the person. Practically, that can mean help with personal care, medication, meals, moving safely around the house, or simply the reassurance of someone reliable arriving at a set time. Families across Somerset often tell us the steadiness matters as much as the task itself. Our most recent overall rating from the Care Quality Commission is good. We are pleased with that, though we treat it as a description of where we are rather than a finish line, and we act quickly when someone tells us something is not right.
Care provided at Mass Home Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 4 October 2022
Read the full inspection report on the CQC website.
Common questions about Mass Home Care
Where is Mass Home Care located?
Mass Home Care is a home care agency based in Taunton, Somerset (TA2 6BD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Mass Home Care provide?
Mass Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Mass Home Care's CQC rating?
Mass Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 October 2022. You can read the full CQC report from the link on this page.
Does Mass Home Care provide dementia care?
Yes. Mass Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Mass Home Care
Can they support someone living with dementia at home?
Yes. Yes. Mass Home Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Mass Home Care covers roughly 10 miles from Taunton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Mass Home Care has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Mass Home Care. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Mass Home Care
Dementia Care at Mass Home Care
Living well with dementia at home usually depends on steady routines, familiar faces at the door, and workers who can read mood and behaviour rather than just tick off tasks. Mass Home Care is registered for dementia support, and its own description talks about agreeing a plan with each person and reviewing it as circumstances change, though the public register does not detail specific dementia training. Families should ask how the agency responds when someone becomes distressed or refuses care, how risks such as leaving the house unaccompanied are considered in the plan, and how visits are adjusted as the condition progresses. It is also worth asking how the agency liaises with the GP, memory service and family carers when things shift.
Home Care at Mass Home Care
Home care covers regulated support delivered in someone's own house or flat, from a single morning call through to several visits a day, and it is the service Mass Home Care in Taunton is registered to provide across a broad range of needs. In the South West, private hourly rates typically fall between £28 and £33, while Somerset Council commissions packages at its own agreed rate for people who are eligible after a needs assessment. Sensible questions include how visits are timed and how much flexibility there is if a call runs long, whether the same small team attends each week, how medication and moving and handling are recorded, and what happens if a scheduled worker is off sick. Ask too how care plans are reviewed when circumstances shift.
Older Person Care at Mass Home Care
Day to day support for older people at home usually blends personal care, such as help with washing, dressing and continence, with prompts or administration of medication, light meals and the companionship of a familiar face arriving on time. Mass Home Care is registered with the Care Quality Commission for older person care in and around Taunton, and typical hourly rates across the South West sit between £28 and £33, with Somerset Council funding packages for those who qualify. Families weighing up a provider should ask how visits are rostered so the same small group of workers attends, how medication errors are recorded and reviewed, and whether night calls or waking cover can be arranged if needs change. It is also worth asking how care plans are updated after a hospital stay or a fall.
Mental Health at Mass Home Care
Steady visits, predictable routines and being treated with dignity often matter as much as any specific intervention for adults living with a mental health condition. Mass Home Care is registered to support this group, and its most recent overall rating from the Care Quality Commission is good, from an inspection in October 2022. Families should ask what experience workers have with particular diagnoses, how the agency works with community mental health teams, and what happens out of hours if someone becomes unwell.
Visual and Hearing Impairment at Mass Home Care
Practical habits matter when sight or hearing is reduced, from consistent lighting and announcing arrivals clearly to knowing where items are kept and not moving them. Mass Home Care is registered to support people with visual or hearing impairment. Ask how workers are briefed on a person's specific sensory needs, whether they are comfortable with hearing aids, glasses and any communication tools, and how written information such as care plans is shared in an accessible format.
Younger Adults at Mass Home Care
Adults under 65 receiving home care often want support that fits around work, study, family life or hobbies rather than a routine designed for much older clients. Mass Home Care is registered to support younger adults in and around Taunton. Families should ask how visits are planned around the person's own week, how goals such as getting out, exercising or seeing friends are built into the plan, and how reviews capture changing priorities.
Learning Disability and Autism at Mass Home Care
Good support for adults with a learning disability or autism tends to be built around the person's own routines, communication style and sensory preferences, with an emphasis on keeping and building independence. Mass Home Care is registered for this group in Taunton, though the public register does not describe its specific approach. Ask how plans are agreed with the person and their circle, how Somerset commissioners and reviewers are involved, and how sensory needs shape each visit.
Physical Disability at Mass Home Care
Adults with a physical disability often need support that combines personal care, safe moving and handling, and practical help around the home so they can stay in charge of their own day. Mass Home Care is registered for this area of support in Taunton. Because care happens in the person's own house, families should check how the agency assesses hoists, slings, wheelchairs and bathroom equipment, and how workers are briefed on using them safely alongside the person's own preferences.
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