Fortune Smiles Service
Fortune Smiles Service is a home care agency in Romford, Redbridge (RM6 4PL).
About Fortune Smiles Service
We at Fortune Smiles Service are a dedicated home care agency based in Romford, proudly supporting individuals across the London Borough of Redbridge to live well and safely within the comfort of their own homes. Our mission is to deliver compassionate, personalised home care that honours each person's independence, dignity, and unique story. Operating from the RM postcode area, our team is ideally placed to reach families throughout Romford and the surrounding Redbridge community. Because we deliver care directly into people's homes, the environment we work within is the one our clients know and love best, whether that is a long-standing family residence, a quiet flat, or a sheltered setting. We believe there is nothing quite like the reassurance of familiar surroundings, treasured belongings, and the rhythms of everyday life, and our role is to thoughtfully support those routines rather than disrupt them. Our care provision is intentionally broad so that we can meet a wide range of needs across different stages of life. We support older people who wish to remain independent at home, offering everything from companionship and gentle daily assistance through to more involved personal care. For adults living with a learning disability or autism, we provide patient, respectful support that focuses on individual preferences, communication styles, and the goals that matter most to each person. We also work alongside individuals managing mental health needs, offering steady, understanding care that promotes wellbeing and stability. Our team is experienced in supporting people with physical disabilities, helping with mobility, daily living tasks, and access to the community, and we extend our care to younger adults who benefit from tailored, age appropriate support that respects their lifestyle and aspirations. In practice, this means families can expect a care plan shaped around the individual rather than a rigid template. We take time to listen, to understand the household, and to build trust with both the person receiving care and the loved ones involved in their life. Whether support is needed for a few hours a week or on a more substantial basis, our approach remains consistent: kind, attentive, and centred on the person. Whilst our overall CQC rating is currently listed as Not Yet Rated, we are pleased that the most recent inspection on 5 December 2025 awarded us a rating of Good across every individual domain assessed. We were rated Good for being Safe, Good for being Effective, Good for being Responsive, and Good for being Well led. For families weighing up their options, these consistent ratings across all four key areas offer meaningful reassurance. They reflect a culture in which safeguarding is taken seriously, care is delivered to recognised standards, support responds genuinely to what people need, and leadership sets a clear tone of accountability and quality. Choosing home care is a significant decision, and we recognise the trust families place in us when they invite our team across the threshold. If you are exploring care options in Romford or the wider Redbridge area, we warmly welcome you to get in touch. Our team would be delighted to talk through your situation, answer your questions, and help you understand how thoughtful, personalised home care could make a real difference for someone you love.
Care provided at Fortune Smiles Service
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 5 December 2025
Read the full inspection report on the CQC website.
Common questions about Fortune Smiles Service
Where is Fortune Smiles Service located?
Fortune Smiles Service is a home care agency based in Romford, Redbridge (RM6 4PL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Fortune Smiles Service provide?
Fortune Smiles Service is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
Questions families ask about Fortune Smiles Service
Can they support someone living with dementia at home?
No. Fortune Smiles Service Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Fortune Smiles Service Ltd covers roughly 10 miles from Romford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Fortune Smiles Service Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Fortune Smiles Service Ltd. Actual fees depend on the room, the level of care and how it is funded.
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