Felix Health
Felix Health is a home care agency in Ilford, Redbridge (IG1 1BA). It holds a CQC rating of Good.
About Felix Health
We at Felix Health are proud to provide compassionate home care across Ilford and the wider Redbridge area, supporting people to live safely and comfortably in the place they know best: their own home. As a dedicated home care agency, we bring professional support directly to your doorstep, tailored to each individual we visit. Operating throughout the IG postcode area, our team is well placed to serve families across Ilford and the surrounding Redbridge neighbourhoods. Because we are a visiting care agency rather than a residential setting, the environment of your care is your own familiar home, filled with the possessions, routines, and comforts that make life feel truly yours. We work respectfully within that space, whether care is needed for a short daily visit or for more extensive ongoing support. The people we support come from many different walks of life, and our specialisms reflect that diversity. We provide dedicated older person care for those who wish to remain independent in later life, whilst also offering skilled dementia care that focuses on patience, routine, and dignity for people living with cognitive change. Families often tell us how reassuring it is to know that a familiar face will arrive at a familiar time, particularly when memory difficulties make unpredictability distressing. We also support younger adults and people living with physical disabilities, offering practical assistance that promotes independence rather than replacing it. Our carers are experienced in supporting individuals with visual or hearing impairment, adapting communication and daily routines so that no one feels isolated in their own home. For those living with mental health conditions, we provide steady, understanding support that respects each person's pace and preferences, helping them maintain wellbeing and confidence day by day. In practice, this breadth of specialism means we can often continue supporting someone as their needs change over time. Rather than families having to search for a new provider when circumstances shift, our team can adapt the care plan, introduce additional visits, or bring in colleagues with the right expertise. It is a continuity that matters enormously to residents and to the loved ones who worry about them. Our most recent inspection by the Care Quality Commission awarded us an overall rating of Good, with Good ratings across every one of the five key areas the CQC examines: safe, effective, caring, responsive, and well led. For families weighing up their options, this consistency across all five domains is worth noting. It reflects an organisation where safety, kindness, clinical effectiveness, responsiveness to individual needs, and strong leadership are all working together rather than one area compensating for another. The inspection took place in November 2021, and we have continued to build on that foundation ever since. Choosing home care is a significant decision, and we understand that families often come to us during moments of worry or transition, perhaps after a hospital stay, a new diagnosis, or a gradual realisation that a loved one needs more help than family alone can provide. Please know that reaching out does not commit you to anything. We are always happy to have a gentle, unhurried conversation about what you or your relative might need, answer your questions, and help you understand what good home care in Ilford can look like. Whenever you are ready, we at Felix Health are here to listen.
Care provided at Felix Health
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 9 November 2021
Read the full inspection report on the CQC website.
Common questions about Felix Health
Where is Felix Health located?
Felix Health is a home care agency based in Ilford, Redbridge (IG1 1BA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Felix Health provide?
Felix Health is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Felix Health's CQC rating?
Felix Health is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 9 November 2021. You can read the full CQC report from the link on this page.
Does Felix Health provide dementia care?
Yes. Felix Health supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Felix Health
Can they support someone living with dementia at home?
Yes. Yes. Felix Health is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Felix Health covers roughly 10 miles from Ilford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Felix Health has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Felix Health. Actual fees depend on the room, the level of care and how it is funded.
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