Annies Healthcare Services CIC
Annies Healthcare Services CIC is a home care agency in Ilford, Redbridge (IG4 5EY). It holds a CQC rating of Good.
About Annies Healthcare Services CIC
We are Annies Healthcare, a community interest company based in Ilford, and we provide care in people's own homes across Redbridge and nearby. We support older people, including many living with dementia, adults with learning disabilities and autistic people, people with physical disabilities, people living with sight or hearing loss, and younger adults. Being a community interest company rather than a business run for profit changes some things in practice. What we take in goes back into the care and into the people who deliver it, and we were set up to meet a need in this area rather than to grow. We think that shows in how long our carers stay, which is what gives the people we visit some continuity. Every arrangement begins with a conversation in the person's own home. How does the day run now? What has become difficult? What do you still want to do for yourself, and where would a hand genuinely help? From those answers we agree the visits and revise them as needs move. Support might mean personal care, a prompt and a check with medication, a meal cooked and eaten with company, help getting safely about, assistance with shopping and appointments, or support to get out into the community. Our most recent overall rating from the Care Quality Commission is good. Ring us if you would like to talk it through.
Care provided at Annies Healthcare Services CIC
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 27 September 2023
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Annies Healthcare Services CIC. Report published 27 September 2023.
- 12 September 2023, routine inspection
Safe
There were systems to protect people from abuse and avoidable harm. Risks were identified and staff had guidance on how to keep people safe. There were enough staff, a thorough recruitment process and systems for giving medicines safely.
Effective
People's needs were assessed before they started to use the service. Staff completed a structured induction and had a varied training programme. The registered manager worked with health care professionals to make sure people's needs were met.
Caring
Staff respected people's choices and maintained their privacy and dignity. People and their relatives were involved in decisions about their support. People's independence was respected and promoted.
Responsive
People received personalised support that took full account of their background history and personal circumstances. The provider had a complaints policy that said who to contact and how a complaint would be dealt with.
Well-led
The registered manager operated an open and inclusive culture. People, relatives, staff and other professionals were encouraged to help improve the service. The provider had systems to monitor and improve quality.
What people told the inspectors
People commented that the service was safe, and they or their relatives did not have any concerns.
Since the last inspection
The service was inspected before this on 7 June 2018. Its earlier ratings are not held here yet.
- 27 September 2023: Routine inspection. This inspection gave the current rating.
- 7 June 2018: Routine inspection
- 25 August 2016: Routine inspection
- 13 March 2014: Routine inspection
- 26 October 2012: Inspection looking at part of the service
- 14 November 2011: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Annies Healthcare Services CIC compares in Redbridge
Measured against the 129 home care agencies registered in Redbridge.
- CQC rating
- Good. 55 of the 129 agencies (43%) are rated Good or Outstanding. Across Redbridge the figure is 43%.
- Latest report
- 27 September 2023. 18 of the 129 agencies have published a newer inspection report since.
- Registered
- March 2011. One of the longer established agencies. 119 of the 129 registered more recently.
- Provider
- One service. Annie's Healthcare Services C.I.C. runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Redbridge.
The local picture: Redbridge
What the numbers say about home care in Redbridge.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, London | £22.88 to £30.05 an hour (Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Redbridge agencies publish a rate.) |
| What Redbridge pays | £23.10 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,700. Rising to 22,200 by 2035, up 19%
- People aged 85 and over: 5,300. Rising to 6,600 by 2035, up 23%
- Living with dementia, aged 65 and over (estimate): 2,600. Rising to 3,000 by 2035, up 19%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 2 opened, 4 closed. 113 registered today.
- Choice of agencies: 1176 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.3 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Annies Healthcare Services CIC
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 14 March 2011, so 15 years.
- Run by
- Annie's Healthcare Services C.I.C., which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Annies Healthcare Services CIC
Where is Annies Healthcare Services CIC located?
Annies Healthcare Services CIC is a home care agency based in Ilford, Redbridge (IG4 5EY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Annies Healthcare Services CIC provide?
Annies Healthcare Services CIC is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Annies Healthcare Services CIC's CQC rating?
Annies Healthcare Services CIC is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 September 2023. You can read the full CQC report from the link on this page.
Does Annies Healthcare Services CIC provide dementia care?
Yes. Annies Healthcare Services CIC supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Annies Healthcare Services CIC
Can they support someone living with dementia at home?
Yes. Yes. Annies Healthcare Services CIC is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Annies Healthcare Services CIC covers roughly 10 miles from Ilford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Annies Healthcare Services CIC has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Annies Healthcare Services CIC. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Ilford
Browse all home care in Ilford.