Individual Care & Support Services
Individual Care & Support Services is a home care agency in Liverpool, Liverpool (L19 2NL). It holds a CQC rating of Good.
About Individual Care & Support Services
We at Individual Care & Support Services are a home care agency proudly supporting people across Liverpool and the surrounding North West communities. Our mission is simple: to deliver compassionate, personalised home care that allows individuals to remain safely and comfortably in the place they know best, their own home. Based in the L postcode area of Liverpool, our team travels across the local community to bring tailored support directly to residents' doorsteps. By coming to you, we help preserve the familiar routines, treasured belongings, and neighbourhood connections that make a house feel like home. Whether you live in a family property, a bungalow, or sheltered accommodation, our care fits around your environment and your lifestyle rather than the other way around. The people we support come from all walks of life, and our specialisms reflect that diversity. We provide older person care and dedicated home care for those who need a helping hand with daily living, from personal care and medication prompts to companionship and meal preparation. For families navigating a dementia diagnosis, we offer patient, understanding support that focuses on dignity, reassurance, and maintaining independence for as long as possible. Our team also has experience supporting adults with learning disabilities and autism, helping individuals build confidence, develop routines, and engage meaningfully with their community. We understand that mental health needs require sensitivity and consistency, and our carers work thoughtfully alongside individuals and their wider support networks to promote wellbeing and stability. For those living with a physical disability or a visual or hearing impairment, we adapt our approach to ensure communication is clear, mobility is respected, and every visit feels safe and empowering. We also proudly support younger adults who wish to live independently with the right level of assistance, recognising that care is not defined by age but by need. In practice, this breadth of expertise means families can turn to one trusted provider through changing circumstances. A relative whose needs evolve over time does not need to start again with a new team; instead, our carers grow alongside them, adjusting the plan as required. For loved ones living further afield, this continuity brings genuine peace of mind. Our most recent Care Quality Commission inspection, carried out in December 2022, awarded us an overall rating of Good. We were rated Good across the Safe, Effective, Caring, and Responsive domains, a reflection of the warmth, skill, and reliability our team brings to every visit. The Well-led domain was rated as Requires Improvement, and we take that feedback seriously. It has shaped our ongoing commitment to strengthening leadership, oversight, and communication so that the quality residents already experience on the ground is matched by ever stronger management behind the scenes. Choosing home care is a deeply personal decision, and we know how much thought goes into finding the right team for someone you love. If you would like to learn more about how we can support your family in Liverpool, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you take the next step with confidence.
Care provided at Individual Care & Support Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 December 2022
Read the full inspection report on the CQC website.
Common questions about Individual Care & Support Services
Where is Individual Care & Support Services located?
Individual Care & Support Services is a home care agency based in Liverpool, Liverpool (L19 2NL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Individual Care & Support Services provide?
Individual Care & Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Individual Care & Support Services's CQC rating?
Individual Care & Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 December 2022. You can read the full CQC report from the link on this page.
Does Individual Care & Support Services provide dementia care?
Yes. Individual Care & Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Individual Care & Support Services
Can they support someone living with dementia at home?
Yes. Yes. Individual Care & Support Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Individual Care & Support Services Limited covers roughly 10 miles from Liverpool.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
Individual Care & Support Services Limited has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from Individual Care & Support Services Limited. Actual fees depend on the room, the level of care and how it is funded.
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