Pro-Help
Pro-Help is a home care agency in Leicester, Leicester (LE1 6RX). It holds a CQC rating of Requires Improvement.
About Pro-Help
We at Pro-Help are proud to offer compassionate home care across Leicester and the surrounding East Midlands community, supporting individuals to live safely and comfortably within the familiar surroundings of their own homes. As a home care agency based in Leicester, we bring our support directly to you. Rather than asking those we care for to adjust to a new environment, we work within the place you know best, your own home, where memories, routines, and personal comforts remain close at hand. Whether you live in a family house, a bungalow, or a flat, our team travels across the LE postcode area to deliver care that fits naturally into your daily life. Our approach is shaped by the breadth of people we support. We provide dedicated older person care for those who value a little extra help to maintain their independence, and we offer specialised dementia care for individuals and families navigating the challenges of memory loss. For adults living with learning disabilities or autism, we focus on consistent, patient support that respects individual routines and communication preferences. We also work alongside people managing mental health conditions, offering the steady, understanding presence that can make a real difference to day to day wellbeing. For those living with a physical disability or with visual or hearing impairments, our team adapts to individual needs, whether that means practical assistance with mobility, thoughtful communication techniques, or simply ensuring the home environment remains safe and accessible. We also support younger adults whose care needs may look very different from those of older clients, tailoring our approach to reflect the ambitions, interests, and lifestyles of every person we visit. In practice, this breadth of specialisms means families in Leicester can turn to us at different stages of their loved one's journey without needing to search for a new provider each time circumstances change. It means continuity, familiarity with our carers, and the reassurance that comes from knowing the people who visit your home understand your history and your preferences. We are open about our current CQC position. Following our most recent inspection in June 2021, we received an overall rating of Requires Improvement. Within that assessment, our Effective and Caring domains were rated Good, a recognition of the warmth our carers bring to their visits and the positive outcomes we work hard to achieve. The Safe, Responsive, and Well led domains were rated Requires Improvement, and we take that feedback seriously. It has shaped an ongoing commitment to strengthening our systems, our leadership, and our responsiveness to the people who rely on us. We believe transparency matters, and we would rather families come to us with questions than wonder from a distance. Choosing home care is a deeply personal decision, and we understand the weight families carry when researching the right support for someone they love. If you would like to learn more about how we work, the areas we cover across Leicester, or how we might support your family's particular situation, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you feel confident about the next step.
Care provided at Pro-Help
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 June 2021
Read the full inspection report on the CQC website.
Common questions about Pro-Help
Where is Pro-Help located?
Pro-Help is a home care agency based in Leicester, Leicester (LE1 6RX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Pro-Help provide?
Pro-Help is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Pro-Help's CQC rating?
Pro-Help is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 June 2021. You can read the full CQC report from the link on this page.
Does Pro-Help provide dementia care?
Yes. Pro-Help supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Pro-Help
Can they support someone living with dementia at home?
Yes. Yes. Pro-Help Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Pro-Help Limited covers roughly 10 miles from Leicester.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
Pro-Help Limited has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from Pro-Help Limited. Actual fees depend on the room, the level of care and how it is funded.
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