Home Instead
Home Instead is a home care agency in Ormskirk, Lancashire (L39 1LR). It holds a CQC rating of Outstanding.
About Home Instead
Home Instead supports people across Ormskirk and the surrounding parts of Lancashire in their own homes. We visit older people and younger adults, and we have experience across a wide range of needs, including dementia, learning disability and autism, mental health conditions, physical disability, visual and hearing impairment, eating disorders, and recovery from alcohol or drug misuse. Good home care depends far more on relationships than on task lists. We try to match care workers to people thoughtfully, keep the same faces visiting wherever the rota allows, and give calls enough time that nobody feels rushed through their own morning. A visit might cover personal care, medication, meals or mobility, but it usually also covers conversation, and we do not treat that as the optional part. We work closely with families too. Relatives often carry a great deal, and knowing that someone reliable is arriving, and that they will say clearly if something has changed, takes real weight off. Our most recent overall rating from the Care Quality Commission is outstanding. We are genuinely proud of it. We are also aware that it was earned by the way individual visits were carried out on ordinary days, not by anything we could claim in writing, so it commits us to keeping that standard rather than resting on it. If you are considering care at home for yourself or a relative, we are happy to talk it through without any pressure to decide.
Care provided at Home Instead
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 21 November 2018
Read the full inspection report on the CQC website.
Common questions about Home Instead
Where is Home Instead located?
Home Instead is a home care agency based in Ormskirk, Lancashire (L39 1LR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead provide?
Home Instead is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Home Instead's CQC rating?
Home Instead is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 21 November 2018. You can read the full CQC report from the link on this page.
Does Home Instead provide dementia care?
Yes. Home Instead supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead
Can they support someone living with dementia at home?
Yes. Yes. Home Instead is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead covers roughly 10 miles from Ormskirk.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
Home Instead has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from Home Instead. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Home Instead
Dementia Care at Home Instead
Living well with dementia at home tends to rely on familiar surroundings, predictable routines, unhurried visits and care workers who know the person's history well enough to spot subtle changes. Home Instead is registered to provide dementia care, which at home usually means steady support with orientation, prompting for meals and medication, and gentle reassurance when someone is anxious or disorientated. Families thinking about this agency should ask how care workers are prepared for dementia specifically, how they respond to distress or agitation during a visit, and what happens if a person begins to leave the house unsafely. It is also worth asking how the plan is reviewed as the condition progresses, and how the office coordinates with GPs, memory services and relatives when needs shift.
Home Care at Home Instead
Home care means regulated support delivered in someone's own house or flat, from a single half hour call a week through to several visits a day covering personal care, medication, meals, mobility and company. Home Instead in Ormskirk is registered with the Care Quality Commission to provide this kind of support across the town and surrounding parts of Lancashire, and was rated outstanding at its most recent inspection in November 2018. Private hourly rates in the North West generally fall between £25 and £30, while Lancashire County Council commissions care at its own standard rate for people who qualify for funded support. Sensible questions include how call times are protected when the rota is busy, how continuity of worker is managed, and how the office communicates with families when something changes.
Older Person Care at Home Instead
Daily support for older people at home usually blends practical tasks with companionship: help with washing and dressing, prompts or administration of medication, preparing meals, light housework and simply sitting down for a proper conversation. Home Instead is registered with the CQC for older person care across Ormskirk and the wider Lancashire area, and typical home care rates across the North West sit around £25 to £30 an hour, though the agency will confirm its own pricing. Families weighing up support should ask how visits are matched to a person's morning and evening routine, whether the same care workers return each week, and what cover looks like if a regular worker is off sick. It is also worth asking whether night calls or waking cover can be arranged, and how medication changes from a GP are picked up between visits.
Mental Health at Home Instead
For adults living with a mental health condition, home care can protect the everyday rhythms that keep someone well: getting up, eating, taking medication, keeping appointments and staying connected. Home Instead is registered to support this group. It is worth asking what experience the office has with specific conditions, how care workers respond if someone is unwell or in crisis between visits, and how they coordinate with community mental health teams.
Visual and Hearing Impairment at Home Instead
People with sight or hearing loss benefit from small but consistent habits: care workers announcing themselves clearly, keeping items in agreed places, facing the person when speaking and allowing time for a response. Home Instead is registered to support adults with visual or hearing impairment. Ask how workers are briefed on a person's specific loss, how written communication with the household is handled, and how appointments with audiology or ophthalmology are supported.
Younger Adults at Home Instead
Working age adults using home care often want support that fits around work, study, family life or social plans rather than a fixed elderly routine. Home Instead is registered to support younger adults alongside older clients. Families should ask how visits are scheduled around a younger person's week, how care workers are matched by interests and approach, and how goals around independence are written into the plan.
Learning Disability and Autism at Home Instead
Support for adults with a learning disability or autism should be built around the individual: their routines, their communication style, sensory sensitivities and the skills they want to keep or develop. Home Instead is registered for this type of care in Ormskirk. Families and social workers should ask how support plans are written with the person, how reviews are scheduled, and how commissioning through Lancashire is handled when hours or goals change.
Physical Disability at Home Instead
Physical disability at home often calls for careful personal care, safe use of hoists or transfers, help with mobility around the property and support that keeps a person in charge of their own day. Home Instead is registered to provide this kind of care. Families should check what manual handling the agency is willing to undertake, how it works alongside occupational therapy recommendations, and how equipment already in the home is factored into the visit plan.
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