Home Instead Senior Care
Home Instead Senior Care is a home care agency in New Malden, Kingston upon Thames (KT3 3NJ). It holds a CQC rating of Outstanding.
About Home Instead Senior Care
We at Home Instead Senior Care are proud to provide compassionate home care to families across New Malden and the wider Kingston upon Thames area. As a dedicated home care agency, we bring trusted, personalised support directly to where it matters most: the comfort and familiarity of your loved one's own home. Operating throughout the KT postcode area and surrounding London neighbourhoods, our team is well placed to support residents in their own houses, flats, and bungalows. We understand that home is more than bricks and mortar; it is a place filled with memories, routines, and a sense of belonging. By delivering care within these familiar surroundings, we help the people we support maintain their independence, dignity, and connection to the local community they know and love. Our specialisms reflect the diverse needs of those who turn to us for support. We provide attentive older person care for those who simply need a helping hand with day to day living, as well as more specialised dementia care for individuals navigating memory loss and cognitive change. Our experienced team is also trained to support adults living with learning disabilities and autism, mental health conditions, and physical disabilities, and we extend our care to younger adults who benefit from tailored support at home. Whether the need is companionship, assistance with personal care, help with medication, or more complex ongoing support, every care plan is shaped around the individual, never the other way around. For families, this means peace of mind. It means knowing that a familiar, friendly face will arrive at the door, that routines will be respected, and that the person you love will be treated with warmth, patience, and genuine respect. We work closely with families to ensure communication is open and consistent, because we believe great care is always a partnership. We are exceptionally proud to hold an Outstanding overall rating from the Care Quality Commission, following our most recent inspection in December 2020. Within that rating, we were judged Outstanding for being Effective, Responsive, and Well-led, alongside Good ratings for being Safe and Caring. For families weighing up their options, this independent recognition offers reassurance that the care we deliver is not only of a high standard but is genuinely shaped around the changing needs of the people we support, led by a team committed to doing things properly. Choosing care for someone you love is one of the most important decisions a family can make, and we never take that responsibility lightly. If you are exploring home care options in New Malden, Kingston upon Thames, or the wider London area, we would be delighted to talk with you. Get in touch with us at Home Instead Senior Care to learn how we can support your family with kindness, expertise, and a truly personal approach to care at home.
Care provided at Home Instead Senior Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 5 January 2018
Read the full inspection report on the CQC website.
Common questions about Home Instead Senior Care
Where is Home Instead Senior Care located?
Home Instead Senior Care is a home care agency based in New Malden, Kingston upon Thames (KT3 3NJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead Senior Care provide?
Home Instead Senior Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Home Instead Senior Care's CQC rating?
Home Instead Senior Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 5 January 2018. You can read the full CQC report from the link on this page.
Does Home Instead Senior Care provide dementia care?
Yes. Home Instead Senior Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead Senior Care
Can they support someone living with dementia at home?
Yes. Yes. Home Instead Senior Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead Senior Care covers roughly 10 miles from New Malden.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Home Instead Senior Care has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Home Instead Senior Care. Actual fees depend on the room, the level of care and how it is funded.
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