TST Support Service, Branch
TST Support Service, Branch is a home care agency in Romford, Havering (RM1 3NH).
About TST Support Service, Branch
We at TST Support Service, Romford Branch are proud to offer compassionate home care across Romford and the wider Havering community, supporting individuals to live well and safely in the place they know best: their own home. Operating from the RM postcode area, our team reaches families throughout Romford and the surrounding London borough of Havering. By delivering care directly within the familiar surroundings of each person's home, we help residents maintain their daily routines, cherished memories, and connections to the neighbours, gardens, and local community they love. There is no need to adjust to an unfamiliar environment; instead, our support comes to you, fitting gently around the rhythms of everyday life. Our care is shaped around the individual, and our specialisms reflect the diverse needs of the people we support. We provide dedicated older person care and dementia care, offering patient, person centred assistance for those navigating memory loss, with a focus on dignity, reassurance, and consistency. Our mental health support is delivered with sensitivity and understanding, helping individuals manage their wellbeing in a way that feels empowering rather than clinical. For those living with a physical disability or with visual or hearing impairment, we provide practical, respectful support that promotes independence and confidence in daily activities. We also extend our care to younger adults, recognising that care needs are not defined by age, and that every person deserves support tailored to their stage of life and personal goals. Our team is experienced in supporting individuals recovering from or managing eating disorders, as well as those affected by alcohol or drug misuse, offering a non judgemental, compassionate approach that prioritises trust, recovery, and long term wellbeing. In practice, this means families can expect carers who take the time to truly understand the person they are supporting: their history, their preferences, their hopes, and the small details that make each day feel meaningful. Whether it is help with personal care, medication prompts, meal preparation, companionship, or more specialised support, we work closely with families to build a care plan that genuinely fits. We believe that good home care is a partnership, and we keep loved ones informed and involved every step of the way. As a newer presence on the CareCompass directory, our Romford branch currently holds a status of Not Yet Rated by the Care Quality Commission. This simply means we are awaiting our first formal inspection. In the meantime, we are committed to upholding the highest standards of care, safety, and professionalism, and we welcome open conversations with families about our approach, our team, and the way we work. If you are exploring home care options for a loved one in Romford or anywhere across Havering, we would be delighted to hear from you. Reach out for a friendly, no pressure conversation, and let us show you how thoughtful, tailored support at home can make all the difference.
Care provided at TST Support Service, Branch
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about TST Support Service, Branch
Where is TST Support Service, Branch located?
TST Support Service, Branch is a home care agency based in Romford, Havering (RM1 3NH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does TST Support Service, Branch provide?
TST Support Service, Branch is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does TST Support Service, Branch provide dementia care?
Yes. TST Support Service, Branch supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about TST Support Service, Branch
Can they support someone living with dementia at home?
Yes. Yes. TST Support Service Limited, Romford Branch is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. TST Support Service Limited, Romford Branch covers roughly 10 miles from Romford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
TST Support Service Limited, Romford Branch has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from TST Support Service Limited, Romford Branch. Actual fees depend on the room, the level of care and how it is funded.
More about the care at TST Support Service, Branch
Dementia Care at TST Support Service, Branch
Each unfamiliar carer costs somebody with dementia more effort than the visit saves, which is why continuity outranks almost everything else. Steady timings, familiar faces and a house left in its usual arrangement remove most of the day's difficulties before they arise. When distress builds the cause is generally physical, so checking for pain, thirst or a full bladder comes first. TST Support Service, Romford Branch is registered for dementia care, so ask what training carers complete and how notes pass between them. Ask what the service advises as needs grow, and how it responds if somebody starts going out at night.
Home Care at TST Support Service, Branch
A branch of a larger organisation still has to answer for itself, since staffing, management and rotas are all local. Covering Havering from its Romford base, TST Support Service, Romford Branch is registered for home care, and the Care Quality Commission has not yet published an overall rating for it. The cost of a package follows the hours inside it rather than the rate alone, with London prices generally between £30 and £36 an hour. An assessment in the person's own home is the only reliable way to settle visit length and timing. Ask about minimum visit length, how lateness and missed calls are handled, and the notice each side must give.
Older Person Care at TST Support Service, Branch
Write down what help is actually needed before ringing any agency, because a clear list makes the assessment far more useful. The tasks are usually modest: a hand in the shower, dressing, medication prompted at the right hour, something to eat, and a short conversation. TST Support Service, Romford Branch is registered for older person care, with hourly rates in London commonly between £30 and £36. Ask how many different carers would come over a fortnight and whether a small team can be kept. Ask what the latest evening visit can be and what weekend cover looks like. Ask how the office learns that somebody needs more support.
Mental Health at TST Support Service, Branch
Support should fit around a person's own judgement about what they need rather than override it. Stability comes from regular visits and medication managed properly, and a carer who notices early deterioration prevents a great deal. TST Support Service, Romford Branch is registered for mental health support, so ask about staff experience with particular conditions and what happens out of hours.
Visual and Hearing Impairment at TST Support Service, Branch
Announce yourself, put the light on, and keep the aids working: most of good practice here is that simple. Contrast on steps and switches, clear labelling and carers who face the person while speaking complete it. TST Support Service, Romford Branch is registered for visual and hearing impairment, so ask how staff are trained and how glasses and hearing aids are checked.
Younger Adults at TST Support Service, Branch
Care for a younger adult has to leave room for everything else in their life, from a job to children. TST Support Service, Romford Branch is registered for adults under 65, so ask how early and how late visits can run and how much flexibility exists. Ask too how stable the carer team would be over a year.
Eating Disorders at TST Support Service, Branch
Mealtime support where there is an eating disorder needs to be planned by clinicians and delivered calmly, without turning every plate into a negotiation. Home care supplements treatment rather than substituting for it, with carers working to a specialist plan. TST Support Service, Romford Branch is registered for eating disorder support, so ask which clinicians are involved and how carers are briefed and supervised.
Physical Disability at TST Support Service, Branch
Doing a transfer badly once can set somebody back for weeks, which is why training matters more than willingness. Equipment has to suit both the house and the person, with two carers attending where two are needed. TST Support Service, Romford Branch is registered to support adults with physical disabilities, so ask about moving and handling training and who arranges an occupational therapy assessment.
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