Phoenix Care Support Services
Phoenix Care Support Services is a home care agency in Romford, Havering (RM1 2LH). It holds a CQC rating of Requires Improvement.
About Phoenix Care Support Services
We at Phoenix Care Support in Romford are a dedicated home care provider offering compassionate support to individuals across the London Borough of Havering. Our team delivers person centred home care that enables people to live safely, comfortably and with dignity in the place they know best: their own home. Rooted in the Romford community and covering the wider RM postcode area, we understand that familiar surroundings play a powerful role in wellbeing. By bringing care directly to residents in their own homes, we help preserve daily routines, treasured possessions, garden views and neighbourhood connections that matter so much to the people we support. Our carers travel throughout Havering, meaning families can access reliable support without their loved one needing to leave the comfort of home. Our specialisms reflect the diverse needs of the community we serve. We support older people who require a helping hand with everyday tasks, and we provide dedicated dementia care for those living with cognitive changes, using calm and consistent approaches that reduce confusion and promote reassurance. For adults with a learning disability or autism, we tailor our support to individual communication styles, preferences and goals, championing independence at every step. We also assist people managing mental health conditions, offering steady and non judgemental support that respects each person's journey. For individuals with a physical disability or those living with visual or hearing impairment, our carers adapt their approach to ensure communication is clear and mobility support is safe and dignified. We work with younger adults too, recognising that care needs arise at every stage of life and that support should always reflect the ambitions and lifestyle of the person receiving it. Whether visits are needed for personal care, medication prompts, meal preparation, companionship or more complex ongoing support, we shape our care around the individual rather than asking them to fit a fixed pattern. For families, this means peace of mind. Knowing that a trusted carer is calling in on a loved one, whether once a day or several times, can ease worry and open up space for family relationships to flourish rather than being consumed by caring responsibilities. Our most recent CQC inspection, carried out in April 2022, rated us as Requires Improvement across all five domains: Safe, Effective, Caring, Responsive and Well led. We acknowledge this rating openly and view it as a clear framework for the work we are committed to doing. Feedback from regulators is an important tool that helps us strengthen our practice, refine our systems and continue raising the standard of care we deliver to the people of Havering. We encourage families to speak with us directly about the steps we are taking and to review the full CQC report when considering care options. If you are exploring home care in Romford or the surrounding Havering area for yourself or someone you love, we warmly invite you to get in touch. A conversation with our team can help you understand what support might look like, answer your questions and offer reassurance during what can feel like an overwhelming time. We are here to listen, to guide and to care.
Care provided at Phoenix Care Support Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 13 April 2022
Read the full inspection report on the CQC website.
Common questions about Phoenix Care Support Services
Where is Phoenix Care Support Services located?
Phoenix Care Support Services is a home care agency based in Romford, Havering (RM1 2LH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Phoenix Care Support Services provide?
Phoenix Care Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Phoenix Care Support Services's CQC rating?
Phoenix Care Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 13 April 2022. You can read the full CQC report from the link on this page.
Does Phoenix Care Support Services provide dementia care?
Yes. Phoenix Care Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Phoenix Care Support Services
Can they support someone living with dementia at home?
Yes. Yes. Phoenix Care Support Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Phoenix Care Support Services covers roughly 10 miles from Romford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Phoenix Care Support Services has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Phoenix Care Support Services. Actual fees depend on the room, the level of care and how it is funded.
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