Horizon Healthcare Services
Horizon Healthcare Services is a home care agency in Romford, Havering (RM1 3NH).
About Horizon Healthcare Services
We at Horizon Healthcare are proud to offer compassionate home care across Romford and the wider Havering area, bringing professional support directly to the doorsteps of those who wish to remain in the comfort and familiarity of their own homes. Serving the RM postcode community throughout London, our team is dedicated to helping individuals live safely, independently, and with dignity in the place they know best. Home care is, at its heart, about preserving what matters most: the familiar armchair by the window, the garden tended over many years, the neighbours popping by for a cup of tea, and the routines that give each day its rhythm. Rather than asking someone to move into a residential setting, we bring thoughtful, tailored support into the home itself. Our carers travel across Romford and the surrounding Havering neighbourhoods, arriving with warmth, professionalism, and a genuine willingness to listen and help. We support a broad range of individuals, and this breadth is one of the qualities that families tell us matters most. Our older person care focuses on gentle, respectful assistance with the everyday tasks that can become more challenging over time, whether that is help with personal care, medication reminders, meal preparation, or simply companionship during quieter parts of the day. We understand that accepting help can feel like a significant step, and we approach every new relationship with patience and sensitivity. For adults living with a learning disability or autism, our approach is centred on individuality. No two people experience the world in the same way, and our carers work closely with each person and their loved ones to understand routines, preferences, communication styles, and the small details that make support feel genuinely helpful rather than intrusive. The goal is always to enable choice, encourage independence, and support meaningful participation in daily life and the local community. We also support individuals living with mental health needs, offering a steady, reliable presence that can make an enormous difference during difficult periods. Consistency, empathy, and non judgemental care sit at the core of this work, and we aim to build trusting relationships that help people feel safer and more supported at home. Our care for people with physical disabilities is designed around promoting autonomy. Whether assistance is needed with mobility, personal care, or navigating the practicalities of daily living, our carers are trained to provide respectful, dignified support that puts the individual firmly in control of their own day. For younger adults, we recognise that care needs to fit around ambitions, relationships, work, education, and social lives, and we plan our support accordingly. Families often ask what home care actually looks like in practice, and the honest answer is that it looks different for every household. Some people need a short daily visit; others benefit from longer periods of companionship and support; some require help at particular times of day, such as mornings or bedtime. We work with each family to build a plan that reflects real needs and genuine preferences, and we review that plan as circumstances evolve. Communication with families is something we take seriously. When a loved one is receiving care at home, relatives quite rightly want to feel informed, involved, and confident in the team supporting them. We aim to be approachable, transparent, and responsive, so that questions can be raised and answered easily and any concerns addressed promptly. Horizon Healthcare is registered with the Care Quality Commission, the independent regulator of health and adult social care in England. Our profile currently shows as Not Yet Rated, which simply means a full published rating is not available at this time. We would encourage families to speak with us directly about our approach, our team, and how we monitor and improve the quality of care we deliver. We are always happy to discuss our practices openly and to share how we support both our carers and the people we look after. Choosing home care for a family member is a deeply personal decision, and it often arrives at a time when emotions are running high and practical questions feel overwhelming.
Care provided at Horizon Healthcare Services
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 18 October 2022
Read the full inspection report on the CQC website.
Common questions about Horizon Healthcare Services
Where is Horizon Healthcare Services located?
Horizon Healthcare Services is a home care agency based in Romford, Havering (RM1 3NH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Horizon Healthcare Services provide?
Horizon Healthcare Services is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
Questions families ask about Horizon Healthcare Services
Can they support someone living with dementia at home?
No. Horizon Healthcare Services Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Horizon Healthcare Services Ltd covers roughly 10 miles from Romford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Horizon Healthcare Services Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Horizon Healthcare Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
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