Home Instead
Home Instead is a home care agency in Romford, Havering (RM3 0JA). It holds a CQC rating of Outstanding.
About Home Instead
We at Home Instead Romford are proud to provide compassionate home care across Romford and the wider London Borough of Havering, supporting people to live safely and comfortably in the place they know best: their own home. Because we are a home care agency, our environment is quite simply your environment. Rather than asking loved ones to adjust to a new setting, we come to them, working within the familiar rhythm of their household, their neighbourhood, and their community here in the RM postcode area. For many families, this continuity is invaluable. A favourite armchair, a well loved garden, treasured photographs on the mantelpiece, all of these remain part of daily life whilst professional support quietly weaves itself into the background. Our team supports a wide range of needs, and we take great care to match the right companion to the right person. We provide older person care for those who simply need a helping hand with the tasks that have become more demanding over time. For families navigating a dementia diagnosis, we offer patient, understanding support that focuses on the person rather than the condition, helping to preserve dignity, routine, and moments of genuine connection. We also support younger adults, individuals with learning disabilities or autism, those living with mental health conditions, and people with visual or hearing impairments. In practice, this means our care is never one size fits all. Whether it involves gentle prompts through a morning routine, thoughtful communication tailored to sensory needs, or steady companionship through a challenging period, we shape our approach around the individual in front of us. For relatives, this often brings a profound sense of relief. Knowing that a trusted person is calling in, sharing a cup of tea, preparing a favourite meal, or offering reassurance during the quieter hours of the day can transform how a family experiences caregiving. It allows sons, daughters, partners, and friends to step back into their loving role, rather than carrying the full weight of practical care alone. We are also proud that the Care Quality Commission awarded us an Outstanding overall rating following our inspection in September 2021, with Outstanding ratings in both the Responsive and Well led domains, and Good across Safe, Effective, and Caring. For families, an Outstanding rating is more than a badge. It reflects an independent judgement that our care adapts thoughtfully to changing needs and that our leadership sets a culture where people are genuinely listened to. It is one of the highest levels of assurance a regulator can offer, and we hold that responsibility with humility and pride. If you are exploring home care in Romford for someone you love, we warmly invite you to reach out. Choosing support can feel like a daunting step, and we understand the mixture of emotions that comes with it. Whenever you are ready, we are here to listen, to answer your questions gently, and to help you consider what good care at home could look like for your family.
Care provided at Home Instead
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 4 September 2021
Read the full inspection report on the CQC website.
Common questions about Home Instead
Where is Home Instead located?
Home Instead is a home care agency based in Romford, Havering (RM3 0JA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead provide?
Home Instead is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Home Instead's CQC rating?
Home Instead is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 4 September 2021. You can read the full CQC report from the link on this page.
Does Home Instead provide dementia care?
Yes. Home Instead supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead
Can they support someone living with dementia at home?
Yes. Yes. Home Instead Romford is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead Romford covers roughly 10 miles from Romford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Home Instead Romford has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Home Instead Romford. Actual fees depend on the room, the level of care and how it is funded.
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