Operations Office
Operations Office is a home care agency in Rainham, Havering (RM13 9XL).
About Operations Office
At Operations Office, we provide home care support to people living in Rainham and across the Havering area. We work with individuals in their own homes, helping them to maintain their independence and continue living life on their own terms. We support a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, or physical disabilities. We also work with individuals affected by alcohol or drug misuse, approaching every situation with understanding and without judgement. Our aim is simple: to get to know each person properly, understand what matters to them, and build support around their life rather than around a rigid routine. Home care means something different to everyone. For some people it is a few hours of help each week to manage daily tasks. For others it is more regular, hands on support that enables them to stay safely at home rather than moving into residential care. Whatever the level of need, we take the time to understand the individual before we put anything in place. We believe that good care starts with good relationships. That means being consistent, being honest, and following through on what we say we will do. We know that inviting someone into your home takes trust, and we do not take that lightly. Our team works across Rainham and the surrounding Havering area, supporting people from all walks of life and all kinds of backgrounds. We are committed to listening to the people we support and to the families involved in their care, because the people closest to a situation usually know it best. If you would like to find out more about how we can help you or someone you care about, we would be very happy to talk things through.
Care provided at Operations Office
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 28 November 2025
Read the full inspection report on the CQC website.
Common questions about Operations Office
Where is Operations Office located?
Operations Office is a home care agency based in Rainham, Havering (RM13 9XL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Operations Office provide?
Operations Office is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Operations Office provide dementia care?
Yes. Operations Office supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Operations Office
Can they support someone living with dementia at home?
Yes. Yes. Operations Office is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Operations Office covers roughly 10 miles from Rainham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Operations Office has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Operations Office. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Operations Office
Dementia Care at Operations Office
Dementia at home is manageable for longer than families often expect, provided the help is consistent and the surroundings stay familiar. Operations Office includes dementia care in its registration, alongside general support for older people. The difficulty with dementia and home care is continuity, because a different carer each day undoes the reassurance regular visits are meant to provide. Ask how many carers would be involved and whether the same faces come at the same times. Ask how staff are expected to respond to distress, repeated questions or refusal of personal care. Ask also what the agency does when somebody is no longer safe alone between visits.
Home Care at Operations Office
Care at home is measured in visits and hours, so a package might be one call a day or four, with longer sessions where somebody needs company as much as practical help. Operations Office in Rainham holds a home care registration covering the Havering area. Its own description emphasises helping people keep their independence and live on their own terms at home. Hourly rates in London commonly fall between £30 and £36, higher than most of the country, and short visits often carry a premium. No Care Quality Commission rating has been published for the agency yet, so references and the first fortnight of care matter more than usual. Ask about minimum visit lengths, what happens when a carer is sick, and how rota changes are communicated.
Alcohol and Drug Misuse at Operations Office
Dependency rarely runs in a straight line, so support that holds firm boundaries without withdrawing when things slip is what tends to help. Alcohol and drug misuse are named in the registration at Operations Office, whose own text speaks of working without judgement. Ask what experience carers actually have with dependency, how medication is handled safely, and how relapse is responded to. Ask also how the agency works with local drug and alcohol services.
Older Person Care at Operations Office
The first sign that help is needed at home is rarely dramatic, more often post piling up, meals skipped and a tablet box still full on a Thursday. Operations Office is registered for older person care, covering support with washing, dressing, medication prompts and company during the day. Because home care is bought by the hour, what matters is how long each visit really lasts and who turns up to do it. Ask how many different carers would cover a week and whether visit times are fixed or approximate. Ask what is possible overnight, from a late call to a waking night, and what that would cost. Havering arranges home care for people who qualify after an assessment, so a council review is worth requesting before paying privately.
Mental Health at Operations Office
Reliability does quiet work in mental health support, because a visit that arrives when promised steadies a day more than any conversation about coping. Mental health conditions fall within what Operations Office is registered to support. Ask what experience carers have, how they escalate when somebody deteriorates, and who holds the crisis plan. Ask also whether visits can be increased quickly during a difficult period.
Younger Adults at Operations Office
Work, study and a social life are the things home care should protect for an adult under sixty five, not interrupt. Younger adults are included in the registration at Operations Office. Timing is everything at that age, so early calls before work or late evening support can matter more than long visits. Ask how much notice the agency needs to change a rota and whether support can flex week to week.
Learning Disability and Autism at Operations Office
Independence at home grows from practice rather than protection, which is why support should involve doing things with somebody instead of for them. Learning disability and autism are covered by the registration at Operations Office. Council commissioning, annual reviews and sometimes a care and treatment review shape how this support is funded. Ask how carers are matched to a person's communication and sensory needs.
Physical Disability at Operations Office
A home can be adapted far more cheaply than most families assume, with rails, a perching stool or a wet room often funded through the council. Physical disability is named in the registration held by Operations Office. Personal care should be delivered in a way that leaves as much as possible to the person themselves. Ask who assesses for equipment, whether carers are trained to use a hoist, and how visits needing two carers are arranged.
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