Health Personnel
Health Personnel is a home care agency in London, Greenwich (SE7 7SJ). It holds a CQC rating of Good.
About Health Personnel
At Health Personnel, we provide home care support to people living in London, Greenwich and the surrounding areas. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, visual or hearing impairments, eating disorders, and alcohol or drug misuse challenges. Our aim is straightforward: to help people live safely and comfortably in their own homes, on their own terms. We understand that inviting someone into your home is a significant decision, and we do not take that trust lightly. Every person we support has their own story, their own routines, and their own preferences, and we work hard to make sure the care we provide reflects that. We take time to understand what matters most to each individual and to the people around them, whether that is family, friends, or other professionals involved in their care. Our team is experienced across a broad range of needs, which means we are well placed to support people at different stages of life and through varying degrees of complexity. We believe good care is built on honest communication, consistency, and genuine respect for the people we work with. We are pleased that our most recent inspection by the Care Quality Commission resulted in an overall rating of good. That outcome reflects the commitment of our team and the way we approach our work day to day, though we are always looking at how we can do better. If you are looking for home care support in Greenwich for yourself or someone you love, we would be happy to have a conversation about how we might help. There is no pressure and no obligation, just a straightforward chat about what you need.
Care provided at Health Personnel
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 17 August 2023
Read the full inspection report on the CQC website.
Common questions about Health Personnel
Where is Health Personnel located?
Health Personnel is a home care agency based in London, Greenwich (SE7 7SJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Health Personnel provide?
Health Personnel is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Health Personnel's CQC rating?
Health Personnel is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 August 2023. You can read the full CQC report from the link on this page.
Does Health Personnel provide dementia care?
Yes. Health Personnel supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Health Personnel
Can they support someone living with dementia at home?
Yes. Yes. Health Personnel is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Health Personnel covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Health Personnel has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Health Personnel. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Health Personnel
Dementia Care at Health Personnel
Good dementia support at home rests on familiar routines, consistent faces, unhurried visits and workers who understand how to communicate calmly when someone is confused or anxious. Health Personnel is registered with the CQC for dementia care and works with clients across Greenwich and the surrounding areas. Because the agency has not claimed its profile, families should ask directly how workers are trained in dementia, how they respond to distress or resistance during personal care, and what happens if a client becomes disorientated or attempts to leave the home unaccompanied. It is also worth asking how the care plan is updated as the condition progresses, how family and GPs are kept informed, and whether the same small team can be maintained to preserve familiarity.
Home Care at Health Personnel
Home care allows people to remain in their own property while receiving support with personal care, medication, meals, mobility and companionship, with visits arranged around the person's routine rather than a fixed timetable. Health Personnel in Greenwich is registered with the CQC to deliver home care across a broad range of needs, from older adults to younger adults living with complex conditions. Typical private rates in London fall between £30 and £36 an hour, though Greenwich Council commissions care at its own agreed rate for those assessed as eligible. Families should ask about minimum visit lengths, how care plans are reviewed, whether workers are matched to the client, and how the agency handles late calls, missed visits or last minute changes. Asking to see a sample care plan and complaints procedure is also sensible.
Older Person Care at Health Personnel
Day to day home care for older people usually covers help with washing and dressing, prompting or administering medication, preparing meals and offering companionship during what can otherwise be quiet hours. Health Personnel is registered with the CQC for older person care in Greenwich, and received a good rating at its August 2023 inspection. Families should ask how visits are scheduled, whether the same small group of workers attends each week, and how continuity is protected when someone is on leave. It is also worth asking how medication is recorded, how safeguarding concerns are escalated, and what cover looks like for evening calls or any overnight support. Indicative hourly rates across London sit between £30 and £36, though Greenwich Council may fund care differently for eligible clients.
Mental Health at Health Personnel
Stability, predictable visits and respectful communication matter enormously for adults living with mental health conditions, particularly around medication prompts and daily structure. Health Personnel is registered with the CQC to provide home care in this area. Families should ask what experience workers have with specific diagnoses, how the agency liaises with community mental health teams or a care coordinator, and what the response looks like if someone becomes unwell between visits or in a crisis.
Visual and Hearing Impairment at Health Personnel
Sight and hearing loss shape countless small interactions during a home care visit, from how a worker announces themselves to how medication labels are read out. Health Personnel is registered to support people with visual or hearing impairment across Greenwich. Ask how workers are trained to communicate with someone who lip reads or uses a hearing aid, how they ensure lighting and belongings are left as the client prefers, and how written information is made accessible.
Younger Adults at Health Personnel
Adults under 65 receiving home care often want support that fits around work, study, relationships or parenting rather than a routine designed for older clients. Health Personnel is registered to support younger adults in Greenwich. Ask how visit times flex around the person's own schedule, how workers are matched on interests and communication style, and how the care plan reflects goals like employment, socialising or maintaining a tenancy independently.
Learning Disability and Autism at Health Personnel
Person centred support for adults with a learning disability or autism should follow the individual's own routines, communication style and sensory preferences rather than a fixed template. Health Personnel is registered for this care type and serves clients across Greenwich. Families and social workers should ask how goals around independence are recorded, how sensory needs are respected during personal care, and how reviews are carried out with the commissioning team so support genuinely reflects the person's life.
Physical Disability at Health Personnel
Support for adults with a physical disability at home often centres on safe transfers, personal care, medication and enabling as much independence as the person wants. Health Personnel is registered for this care type in Greenwich. Ask how workers are briefed on using existing hoists, slings or other equipment already in the property, how moving and handling risk assessments are kept current, and how the agency coordinates with occupational therapists when needs or adaptations change.
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