Medstar Care & Support
Medstar Care & Support is a home care agency in London, Enfield (N13 5UE). It holds a CQC rating of Good.
About Medstar Care & Support
At Medstar Care & Support, we provide home care to people living in Enfield and across London, supporting individuals to remain in the comfort and familiarity of their own homes. We work with people who have a wide range of needs, including those living with learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that inviting someone into your home to provide support is a significant decision, and we do not take that trust lightly. Our team takes time to get to know each person we support, their routines, their preferences, and what matters most to them day to day. Care is not one size fits all, and we work closely with individuals and their families to make sure the support we provide genuinely fits around their lives rather than the other way around. We are pleased that our most recent inspection by the Care Quality Commission resulted in an overall rating of Good. This reflects the consistent effort our staff put in to ensuring that the people we support are safe, treated with respect, and given every opportunity to live as independently as they choose. Our team is made up of people who take their responsibilities seriously and who genuinely take pride in the standard of care they provide. We invest in ongoing training and supervision so that everyone working with us has the knowledge and confidence to support people well, including those with more complex or specialist needs. If you are looking for home care support for yourself or someone you care about, we would welcome the chance to have a conversation about how we can help. You can get in touch with us directly and we will do our best to answer your questions honestly and without pressure.
Care provided at Medstar Care & Support
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 5 November 2022
Read the full inspection report on the CQC website.
Common questions about Medstar Care & Support
Where is Medstar Care & Support located?
Medstar Care & Support is a home care agency based in London, Enfield (N13 5UE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Medstar Care & Support provide?
Medstar Care & Support is registered to provide care in people’s own homes, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Medstar Care & Support's CQC rating?
Medstar Care & Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 November 2022. You can read the full CQC report from the link on this page.
Questions families ask about Medstar Care & Support
Can they support someone living with dementia at home?
No. Medstar Care & Support Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Medstar Care & Support Ltd covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Medstar Care & Support Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Medstar Care & Support Ltd. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Medstar Care & Support
Home Care at Medstar Care & Support
Regulated home care in Enfield covers help with washing, dressing, medication prompts, meal preparation, mobility support and companionship, delivered in visits arranged around the person's own routine. Medstar Care & Support in Enfield is registered with the Care Quality Commission to provide personal care in people's own homes across the borough and wider London. Independent home care in London typically costs between £30 and £36 an hour, while Enfield Council commissions care at its own contract rate for eligible residents after a needs assessment. The most recent CQC inspection in November 2022 gave the agency an overall rating of Good. Families arranging support should ask about visit length, continuity of carers, how call times are agreed, out of hours contact, and how care plans are reviewed when needs change.
Mental Health at Medstar Care & Support
Recovery focused home support for adults with mental health conditions relies on predictable routines, respectful communication and steady practical help with daily living. Medstar Care & Support is registered to work with this group in Enfield. Families should ask about staff experience with specific conditions, how low mood or relapse signs are noticed and escalated, and how the service coordinates with community mental health teams and out of hours crisis services.
Visual and Hearing Impairment at Medstar Care & Support
Practical support at home for people with sight or hearing loss depends on small consistent habits: announcing arrival, describing surroundings, keeping items in agreed places, facing the person when speaking and checking that hearing aids and glasses are in use. Medstar Care & Support is registered to support adults with visual or hearing impairments. Families should ask how communication preferences are recorded and how carers are briefed before a first visit.
Learning Disability and Autism at Medstar Care & Support
Support for adults with a learning disability or autism works best when it is genuinely person centred, protecting familiar routines, respecting sensory sensitivities and building independence in small, achievable steps. Medstar Care & Support is registered for this group, and packages in Enfield are usually commissioned by the council or through a personal budget with regular reviews. Ask how outcomes are recorded, how communication preferences are met, and how the team involves families and advocates.
Physical Disability at Medstar Care & Support
Enabling adults with a physical disability to stay at home involves personal care, safe moving and handling, help with equipment such as hoists or wheelchairs, and support with the household tasks that make independence possible. Medstar Care & Support is registered for this care type in Enfield. Ask how carers are matched to moving and handling needs, how they work alongside occupational therapists, and whether any home adaptations are needed before care begins.
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