Crossroads
Crossroads is a home care agency in Kingswinford, Dudley (DY6 7YD). It holds a CQC rating of Good.
About Crossroads
We at Dudley Crossroads are proud to offer compassionate home care across Kingswinford and the wider Dudley borough, supporting people to live well and safely in the place they know best: their own home. Our team provides personalised support shaped around each individual, whether that means a helping hand with daily routines or more comprehensive care throughout the week. Being based in the DY postcode area of the West Midlands, we are well placed to serve families across Kingswinford and neighbouring communities. Rather than asking people to adjust to an unfamiliar environment, we bring our care directly to the doorstep, meaning residents can remain surrounded by the memories, neighbours, and comforts they hold dear. For many families, this continuity is invaluable, allowing loved ones to stay connected to their community whilst receiving the professional support they need. Our specialisms reflect the breadth of people we support. We provide older person care for those who may need assistance as the years bring new challenges, from mobility support to companionship and help with everyday tasks. Our home care offering is flexible, designed to fit around the rhythms of family life rather than imposing rigid schedules. We also support younger adults, recognising that care needs arise at every stage of life and that independence, dignity, and personal goals matter just as much for those in earlier adulthood. For individuals living with a physical disability, our team works thoughtfully to promote as much independence as possible, offering practical support whilst respecting the person behind the care plan. We also have experience supporting people with visual or hearing impairment, adapting our communication and approach so that every interaction feels respectful, clear, and reassuring. In practice, this means our carers take time to understand each person's preferences, sensory needs, and daily routines, ensuring support feels natural rather than clinical. For families, this breadth of specialism means peace of mind. Whether you are exploring care for a parent whose needs have gradually changed, or seeking support for a younger relative navigating a long term condition, we aim to be a steady and trusted presence. We understand that inviting a care provider into a loved one's home is a significant step, and we take that trust seriously, working openly with families to review, adapt, and refine care as circumstances evolve. Our commitment to quality is reflected in our Care Quality Commission rating of Good, achieved across every domain assessed. Being rated Good for Safe, Effective, Caring, Responsive, and Well led means that inspectors found our practice to be consistent and reliable in each of the areas that matter most to families. Safe care means robust practices to protect those we support. Effective care means our approach achieves good outcomes. Caring reflects the warmth and respect our team brings to every visit. Responsive means we adapt as needs change, and Well led speaks to the strength of our leadership and culture. Together, these ratings offer families reassurance that the care we provide meets recognised professional standards. Choosing home care is a deeply personal decision, and we know how many questions families carry when beginning that journey. We warmly invite you to get in touch to learn more about how we could support your loved one in Kingswinford or the surrounding Dudley area. Whether you are ready to arrange care or simply want to talk through what might be possible, we are here to listen, guide, and walk alongside you every step of the way.
Care provided at Crossroads
- Older person care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 11 July 2019
Read the full inspection report on the CQC website.
Common questions about Crossroads
Where is Crossroads located?
Crossroads is a home care agency based in Kingswinford, Dudley (DY6 7YD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crossroads provide?
Crossroads is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Crossroads's CQC rating?
Crossroads is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 July 2019. You can read the full CQC report from the link on this page.
Questions families ask about Crossroads
Can they support someone living with dementia at home?
No. Dudley Crossroads does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Dudley Crossroads covers roughly 10 miles from Kingswinford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Dudley Crossroads has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Dudley Crossroads. Actual fees depend on the room, the level of care and how it is funded.
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