Cradley Care Services
Cradley Care Services is a home care agency in Brierley Hill, Dudley (DY5 3JA). It holds a CQC rating of Requires Improvement.
About Cradley Care Services
We at Cradley Care Services are proud to provide compassionate home care to families across Brierley Hill and the wider Dudley borough. As a dedicated home care agency, we bring professional support directly into the places where people feel most comfortable, their own homes, allowing them to maintain independence, dignity, and the familiar rhythms of daily life. Operating throughout Brierley Hill and the surrounding communities within the DY postcode area, our team travels to residents across the West Midlands region. This community based approach means that the person you love can remain surrounded by cherished belongings, treasured memories, and the neighbourhood they know best, whilst receiving the tailored support they need. Home care removes the upheaval of moving into a residential setting, offering instead a gentle, personalised alternative that fits around each individual's routines and preferences. Our care offering is broad and thoughtfully developed to meet a wide spectrum of needs. We support older people who may need a little extra help with everyday tasks, as well as those living with dementia, where consistency, patience, and a calm familiar approach can make an enormous difference to wellbeing. We also provide specialist support for adults with learning disabilities and autism, working sensitively to understand each person's communication style, sensory preferences, and personal goals. For individuals managing mental health conditions, we offer steady, respectful support that promotes recovery and stability. Our care extends to people with physical disabilities and to younger adults, recognising that meaningful care must be shaped around the person rather than the other way around. In practice, this means our team can assist with personal care, medication support, meal preparation, mobility, companionship, and the many small acts of kindness that help a day feel manageable and bright. Families often tell us that knowing a trusted carer is visiting brings a profound sense of relief, particularly for relatives who live further away or who are balancing caring responsibilities with work and family life. Our most recent CQC inspection, carried out in March 2023, resulted in an overall rating of Requires Improvement. We want to be open about what this means. Inspectors rated us Good in three important areas: Effective, Caring, and Responsive. This reflects the warmth of our team, the way we tailor support to each individual, and our commitment to delivering care that genuinely makes a difference. The areas identified for improvement were Safe and Well-led, and we are taking these findings seriously. We view the inspection as a valuable opportunity to strengthen our practices, refine our leadership approach, and continue building the safe, high quality care that every family deserves. Transparency matters to us, and we believe families should have a clear picture as they make important decisions. If you are exploring home care options for a parent, partner, or loved one in Brierley Hill or the surrounding Dudley area, we warmly invite you to get in touch. We understand that arranging care can feel overwhelming, and we are here to listen, answer your questions, and help you consider what might work best for your family. Whether you need a few hours of support each week or more comprehensive daily care, we would be glad to talk things through with you at your own pace.
Care provided at Cradley Care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 15 March 2023
Read the full inspection report on the CQC website.
Common questions about Cradley Care Services
Where is Cradley Care Services located?
Cradley Care Services is a home care agency based in Brierley Hill, Dudley (DY5 3JA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Cradley Care Services provide?
Cradley Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Cradley Care Services's CQC rating?
Cradley Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 15 March 2023. You can read the full CQC report from the link on this page.
Does Cradley Care Services provide dementia care?
Yes. Cradley Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Cradley Care Services
Can they support someone living with dementia at home?
Yes. Yes. Cradley Care Services Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Cradley Care Services Ltd covers roughly 10 miles from Brierley Hill.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Cradley Care Services Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Cradley Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
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