Phoenix
Phoenix is a home care agency in Ringwood, Dorset (BH24 2NN). It holds a CQC rating of Good.
About Phoenix
Here at Phoenix, we provide home care across Ringwood and the surrounding areas of Dorset, supporting people to live comfortably and independently in the place that matters most to them — their own home. We work with a range of people, including older adults, younger adults, and individuals with learning disabilities or autism. We take time to understand what each person genuinely needs, what their daily routines look like, and how they want to be supported. Care is not one size fits all, and we do not treat it that way. Our team is made up of people who take their work seriously and who treat every person they support with real respect and consideration. We are proud to have received a "Good" rating from the Care Quality Commission, which reflects the consistency and thoughtfulness our staff bring to their roles every day. It is something we work to maintain, not simply a rating we display. We know that inviting someone into your home, or the home of a family member, requires a great deal of trust. We do not take that lightly. From the very first conversation, we aim to be straightforward and honest about what we offer and how we work, so that the people we support and their families feel informed and at ease. Whether someone needs a short visit each morning, more regular support throughout the day, or something more tailored to a specific need, we work closely with individuals and their families to put the right arrangements in place. If you would like to find out more about what we do or talk through whether we might be the right fit for you or your loved one, we would be very happy to hear from you. We are based in Ringwood and are always glad to have an honest conversation.
Care provided at Phoenix
- Older person care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 6 March 2019
Read the full inspection report on the CQC website.
Common questions about Phoenix
Where is Phoenix located?
Phoenix is a home care agency based in Ringwood, Dorset (BH24 2NN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Phoenix provide?
Phoenix is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Phoenix's CQC rating?
Phoenix is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 March 2019. You can read the full CQC report from the link on this page.
Questions families ask about Phoenix
Can they support someone living with dementia at home?
No. Phoenix does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Phoenix covers roughly 10 miles from Ringwood.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Phoenix has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Phoenix. Actual fees depend on the room, the level of care and how it is funded.
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