Mencap - Support Service

Mencap - Support Service is a home care agency in Poole, Dorset (BH16 6JL). It holds a CQC rating of Good.

About Mencap - Support Service

Mencap in Dorset provides support to people in their own homes in Poole and across the county. We work with adults who have learning disabilities, autistic adults, younger adults and older people. Most of the people we support have a long life ahead of them and their own ideas about how to live it. Support in that situation is not about keeping somebody safe and occupied. It is about making a particular life workable, whether that means keeping a tenancy, holding down a job or a college place, seeing friends, managing money or getting about independently. So we begin with what the person wants rather than a list of needs. Plans are written with them, in a form they can actually use, involving family or an advocate if they want that, and revised as things change rather than at fixed review dates. We keep the team around each person small and introduce new support workers properly. For autistic people that consistency matters more than almost anything, along with notice of change well in advance and attention to sensory needs. Where somebody communicates through signing, pictures, objects or their own familiar gestures, our staff learn their way of doing it. Support can cover personal care, medication, cooking and shopping, help with money and correspondence, getting out, and simply somebody alongside on a difficult day. Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you would like to talk about support.

Care provided at Mencap - Support Service

Read the full inspection report on the CQC website.

Common questions about Mencap - Support Service

Where is Mencap - Support Service located?

Mencap - Support Service is a home care agency based in Poole, Dorset (BH16 6JL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Mencap - Support Service provide?

Mencap - Support Service is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.

What is Mencap - Support Service's CQC rating?

Mencap - Support Service is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 February 2020. You can read the full CQC report from the link on this page.

Questions families ask about Mencap - Support Service

Can they support someone living with dementia at home?

No. Mencap - Dorset Support Service does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Mencap - Dorset Support Service covers roughly 10 miles from Poole.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Mencap - Dorset Support Service has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Mencap - Dorset Support Service. Actual fees depend on the room, the level of care and how it is funded.

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