Carlene Home Care Services
Carlene Home Care Services is a home care agency in Purley, Croydon (CR8 3AL). It holds a CQC rating of Good.
About Carlene Home Care Services
We at Carlene Home Care are a dedicated home care agency supporting people across Purley and the wider Croydon borough to live well in the comfort of their own homes. Our team brings compassionate, personalised care directly to your doorstep, helping residents maintain their independence, routines, and connection to the community they know and love. Being based in Purley means we understand the rhythm of life in this corner of south London. Rather than asking people to move away from familiar surroundings, we come to you, whether that is a family home, a bungalow, or a flat. Care delivered at home means waking up in your own bed, enjoying your morning cup of tea in your favourite chair, and staying close to the neighbours, gardens, and streets that hold a lifetime of memories. Our specialisms reflect the diverse needs of the people we support. We provide general home care for individuals who need a helping hand with daily living, from personal care and medication support to meal preparation and companionship. We also offer specialist support for adults with learning disabilities and autism, taking the time to understand each person's communication style, sensory preferences, and goals so that our support genuinely enables rather than restricts. For people living with physical disabilities, we focus on practical, respectful assistance that promotes dignity and choice, whether that involves mobility support, help with everyday tasks, or enabling participation in hobbies and community life. In practice, this means families can expect care that is planned around the individual, not the other way around. We work closely with relatives, healthcare professionals, and, most importantly, the person receiving care to build a support plan that feels right. For loved ones who live at a distance or juggle work and caring responsibilities, knowing that a reliable, thoughtful team is visiting regularly brings genuine peace of mind. Our commitment to quality is reflected in our most recent Care Quality Commission inspection in July 2023, where we were rated Good overall, with Good ratings across all five domains: Safe, Effective, Caring, Responsive, and Well led. This independent recognition reassures families that the care we provide is safe, that outcomes for the people we support are positive, that our team treats everyone with kindness and respect, that we respond to individual needs, and that our leadership fosters a culture of continuous improvement. If you are exploring home care options in Purley or the surrounding Croydon area for yourself or a loved one, we would be delighted to hear from you. Choosing care is a significant decision, and we are here to answer your questions, listen to your concerns, and help you understand what tailored home support could look like. Please do get in touch to arrange a friendly, no obligation conversation.
Care provided at Carlene Home Care Services
- Learning disability and autism support
- Physical disability support
- Covers approximately 10 miles
- Last CQC inspection: 6 July 2023
Read the full inspection report on the CQC website.
Common questions about Carlene Home Care Services
Where is Carlene Home Care Services located?
Carlene Home Care Services is a home care agency based in Purley, Croydon (CR8 3AL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Carlene Home Care Services provide?
Carlene Home Care Services is registered to provide care in people’s own homes, with support that includes Learning disability and autism support, Physical disability support. The full list of services is shown on this page.
What is Carlene Home Care Services's CQC rating?
Carlene Home Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 July 2023. You can read the full CQC report from the link on this page.
Questions families ask about Carlene Home Care Services
Can they support someone living with dementia at home?
No. Carlene Home Care Services does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Carlene Home Care Services covers roughly 10 miles from Purley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Carlene Home Care Services has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Carlene Home Care Services. Actual fees depend on the room, the level of care and how it is funded.
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