ENS Care and Support North
ENS Care and Support North is a home care agency in Chester, Cheshire West and Chester (CH4 9QU).
About ENS Care and Support North
At ENS Care and Support North, we provide home care to people living in Chester and across Cheshire West and Chester, supporting individuals to remain in their own homes and live life on their own terms. We believe that receiving care should not mean giving up independence, and everything we do is shaped around the needs and preferences of the people we work with. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, mental health conditions, physical disabilities, and visual or hearing impairments. We also support people who are managing challenges related to alcohol or drug misuse, and we approach every situation with the same respect and understanding, regardless of circumstance. No two people are the same, and we take the time to get to know each person properly before putting any care in place. Our team is made up of people who genuinely care about getting things right. We take recruitment seriously, we invest in training, and we hold ourselves to a high standard because the people we support deserve nothing less. When we visit someone at home, we want them to feel comfortable and confident in the person walking through their door. Being based locally in Chester matters to us. We are part of this community, and that gives us a real understanding of the area and the people who live here. Whether someone needs a short daily visit or more regular support throughout the week, we work flexibly to make sure the care fits around their life rather than the other way around. If you are looking for home care for yourself or someone close to you, we would love to have a conversation. There is no obligation, and we are always happy to answer questions and help you think through what might work best.
Care provided at ENS Care and Support North
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about ENS Care and Support North
Where is ENS Care and Support North located?
ENS Care and Support North is a home care agency based in Chester, Cheshire West and Chester (CH4 9QU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does ENS Care and Support North provide?
ENS Care and Support North is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does ENS Care and Support North provide dementia care?
Yes. ENS Care and Support North supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about ENS Care and Support North
Can they support someone living with dementia at home?
Yes. Yes. ENS Care and Support North is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. ENS Care and Support North covers roughly 10 miles from Chester.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
ENS Care and Support North has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from ENS Care and Support North. Actual fees depend on the room, the level of care and how it is funded.
More about the care at ENS Care and Support North
Dementia Care at ENS Care and Support North
Good dementia support at home leans on familiar surroundings, predictable routines and carers who know the person well enough to spot small changes early. Calm communication, patience during personal care, and gentle redirection when someone becomes anxious all matter more than rigid task lists. ENS Care and Support North is registered with the CQC for dementia care, though as a newer service it has not yet received an inspection rating. Families considering the agency should ask what dementia specific training carers complete, how continuity of carer is protected, and how the team responds when someone becomes distressed, restless at night, or reluctant to accept help. It is also worth asking how the plan is adjusted as the condition progresses and how they liaise with GPs and community mental health teams.
Home Care at ENS Care and Support North
Home care from a registered agency means carers travelling to a person's own house or flat to help with the tasks that have become harder, from personal care and medication prompts through to shopping, light housework and simply being present for a while. ENS Care and Support North is registered for home care across Chester and the wider Cheshire West and Chester area, covering a broad mix of older and younger adults. Indicative hourly rates in the North West run from about £25 to £30, with council funded packages priced at the local authority's agreed rate. Reasonable questions to put to the office include minimum visit length, how rotas are built, how missed calls are handled, and how care plans are reviewed as needs shift.
Alcohol and Drug Misuse at ENS Care and Support North
Home support for someone managing dependency works best when it is steady, non judgemental and clear about boundaries, alongside whatever recovery services the person is engaged with. ENS Care and Support North is registered for this area of care. Ask how much experience the office has with alcohol or drug related needs, how relapse or a difficult day is handled during a visit, and how they coordinate with community drug and alcohol teams locally.
Older Person Care at ENS Care and Support North
Day to day help at home for older people usually covers washing and dressing at the start of the day, prompts or support with medication, help preparing meals, and simple companionship during a visit. ENS Care and Support North is registered with the CQC for older person care in Chester, though it has not yet been inspected or rated. Typical home care rates across the North West sit around £25 to £30 an hour, with Cheshire West and Chester Council commissioning at its own agreed rate for funded packages. Families weighing up this agency should ask how morning and evening calls are scheduled, whether the same carers return each week, what happens if a visit runs late, and whether any night sits or waking cover can be arranged if needs change.
Mental Health at ENS Care and Support North
Steady routines, familiar faces and being spoken to as an adult make a real difference for people living with anxiety, depression, bipolar or psychosis at home. ENS Care and Support North is registered for mental health support in Cheshire West and Chester. Ask what experience carers have with specific conditions, how medication prompts are recorded, and what the agency does if someone becomes unwell between visits or out of hours.
Visual and Hearing Impairment at ENS Care and Support North
Sensory loss shapes small details of a visit, from announcing arrival clearly to making sure hearing aids are in and glasses are within reach. ENS Care and Support North is registered to support people with visual or hearing impairments. Families should ask how carers communicate with someone who lipreads or signs, whether written care notes can be provided in larger print, and how the team ensures consistency of carer so trust builds.
Younger Adults at ENS Care and Support North
Adults under 65 receiving care at home usually want support that fits around work, study, family or social life rather than a fixed elderly routine. ENS Care and Support North is registered to support younger adults across Chester and Cheshire West and Chester. Ask how visits flex around a working week, how carers are matched by interests and communication style, and how independence and choice are protected in the care plan.
Physical Disability at ENS Care and Support North
Support for a physical disability at home tends to combine personal care, help with transfers, and practical assistance that leaves the person in charge of their own day. ENS Care and Support North is registered for this type of care in Chester. Worth asking whether carers are comfortable using hoists, slide sheets or other equipment already in the home, how moving and handling risks are assessed, and how visits are timed around therapy or work commitments.
Explore more
More home care in Chester
Browse all home care in Chester.